Director, Sales Process & Systems

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

Okta is an identity company. Identity matters because we’re all unique. We were raised in different countries, cities, and towns. We have unique backgrounds. We’ve faced specific challenges. And we've learned a lot along the way. At Okta we believe those experiences equip us to look at the world with our perspective. Our SaaS product protects your right to be you, and we want every single one of our employees to feel a sense of belonging, acceptance, and comfort to express their ideas because ultimately our differences are what makes us great. And guess what? You could join us! 

Okta’s Go-To-Market Strategy & Operations team plays a critical role in ensuring Okta’s Field Organization has the right insight, tools, and processes it needs to run effectively and efficiently.  This specific role will work closely across all functions to transform our go-to-market capabilities through improved business processes and automation.  

Job Duties & Responsibilities:

• Support the evolution of Field processes and systems: create an inventory of core Field business processes, systems, and tools currently in use. Define a set of prioritized initiatives to streamline and automate said processes.  
• Define the Field Process & Systems team strategy and roadmap aligning to the broader GTM overall strategy. 
• Ensure each prioritized initiative meets explicit business metrics that deliver gains in field productivity, and/or customer acquisition/retention.
• Create processes to help capture and prioritize all business processes, software, and systems requirements.  
• Work collaboratively with internal stakeholders to prioritize projects, scope the requirements, and develop, design, and implement solutions across Sales, Pre-Sales, SalesOps, and Partners.   
• Partner closely with the Business Technology team to ensure there’s adequate capacity to support agreed-upon initiatives.  
• Provide transparency and manage expectations across teams.
• Oversee overall program execution, including coordinating with enablement to drive change management and the successful adoption of improved processes and tools across the entire field organization.
• Partner with our Governance, Risk, and Compliance team to implement and execute compliance processes for SOX, GDPR, etc.

Required Experience & Skills: 

• 8+ years of experience in Sales Operations, Business Operations, or IT. 
• Deep understanding of the lead-to-support business process and supporting technologies
• Must be customer-centric and have the interpersonal skills necessary to manage business and technology relationships
• Comfortable working from limited information, asking new questions, and seeking new answers to old questions. Continuously seeks to improve and standardize processes, and systems, has and demonstrates a strong bias towards building systems, processes, tools, that scale.
• Self-starter, excels in self-directing, solution seeker, seeks new opportunities, does things without being told, requires minimum supervision. Is consistently accurate, delivers high-quality work, and is on time. Looks for lasting results and long-term solutions.
• Ability to effectively work and lead a cross-functional team through a high degree of movement and change. Demonstrates consistent ability to set a vision, prioritize, cut through the noise, and execute through ambiguity.
• Demonstrates high EQ, tact, diplomacy, and self-awareness. Can have courageous difficult discussions, influence and negotiate, navigate productively through conflict, and lead cross-functionally at peer level and above to drive decisions forward.

    Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that