Senior Project Manager, Implementations- WEST COAST

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

**Candidates for this role MUST be located in PST or MST time zone**

We are seeking an energetic leader to join our growing team, in a dynamic and fast-paced environment. As a Senior Project Manager (PM) in the Professional Services organization, you will lead teams of Software Developers, Quality Assurance Testers, Solution Consultants, and Application Consultants to successfully design, configure, test and deploy our solutions to end customers. The Senior PM is expected to succeed in complex technical environments and have prior enterprise software implementation experience and have a strong understanding of the Product Development lifecycle.

The Senior Project Manager will perform and lead site visits/meetings as needed to initiate project implementation processes, and will be responsible for end-to-end implementation of our software solutions into external customer environments. This position is open to candidates based In North America and travel of up to 20% should be expected.

Primary Responsibilities

• Strive for excellence in the delivery of our Products to Customers.
• Build and maintain strong working relationships with Customers.
• Adhere to our Project Management Methodology and take ownership of Customer satisfaction targets while maintaining project scope, schedule, and budget.
• Assess and manage risk, and accurately capture and resolve issues when needed.
• Provide accountability for project financial performance and ensure effective communication occurs with internal and external stakeholders.
• Cultivate internal relationships across departments to resolve customer issues efficiently and lead escalations to tackle challenges as they arise.
• Coordinate Customers, Subcontractors, and Suppliers to ensure all teams are working together to meet project objectives.
• Collaborate with our Consultants, Sales Managers, and Product Managers to identify opportunities and solutions for our Customer's needs.
• Mentor, guide and setup the project team for success.
• Assist with RFP response proposals and other pre-sales activities.
• Provide preliminary scoping of projects, provide services quotes, Statements of Work (SOW) and project plans in MS Project as required.
• As required, lead internally sponsored projects to improve our Professional Services delivery practices.
• Contribute to the continued development of our Project Management methodology, providing input into the development of standard operating procedure (SOP) artifacts, leveraging existing experience in Project Management methodologies

Qualifications

Candidates should have the following skills and knowledge, gained through a combination of educational and practical experience:

• A minimum of 5 years of direct Project Management experience in the Enterprise Software industry, delivering solutions to external customers.
• Strong understanding of and hands-on experience with Microsoft Project.
• Excellent command of the English language, with the ability to both understand and convey ideas and concepts. Professional Spanish language skills would be considered an asset
• Excellent problem solving, organizational and time management skills.
• Interest and ability to travel to customer sites, primarily in North America, if required, lead customer presentations and other on-site project activities.