Operations Coordinator

Operations Coordinator, Customer Success (Remote)

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for an Operations Coordinator to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

Who are you?

We’re seeking a reliable, organized professional who excels in managing processes, ensuring client satisfaction, and bridging communication between departments. As the Operations Coordinator, you will play a key role in maintaining seamless operational execution and supporting our customer success team. You’ll thrive in this role if you are detail-oriented, proactive, and ready to help streamline workflows across our departments.

If you’re looking for a company that offers support, guidance, and unlimited potential to grow into your best self, you can bet we’d love to have you too. 

On a regular basis you will 

• Triage and route incoming support tickets, ensuring prompt resolution and adherence to Steno’s service-level agreements (SLAs).

• Manage inboxes to ensure email inquiries are properly routed to the relevant teams.

• Oversee ticket and case management in Zendesk, including managing duplicate records, merging cases, and ensuring data accuracy.

• Perform scheduling tasks such as confirming job bookings and coordinating logistics for upcoming depositions.

• Track and obtain missing case links via DocketAlarm or Unicourt, ensuring proper documentation and order completion.

• Support ongoing Customer Success projects, including keeping current Nuclino records up to date and managing notes from daily Customer Success meetings.

• Ensure client documents are handled with discretion and processed according to security protocols.

• Coordinate across the Customer Success team to gather all necessary information for Ramp and manage location-based expensing.

You’re gonna crush it if:

• You have previous experience in a similar role, with a background in operations, customer success, or legal support.

• You are highly organized and able to juggle multiple tasks and projects at once.

• You have experience with Zendesk, Gmail, or similar platforms for managing client communications and workflows.

• You’re a proactive problem-solver who takes initiative and can “see around corners.”

• You have excellent written and verbal communication skills and can work effectively with teams across different time zones.

• You are familiar with the court reporting industry and have a basic understanding of operational aspects like scheduling, billing, and case management (a plus, but not required).

Compensation & Benefits

• Salary - $20- $25/hr

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

• Wellness/Mental Health - shared benefits to be used among employees and families

• Flexible Paid Time Off - allowing employees to find balance in their lives

• Options of Equity - we know our success is nothing without our team

• Access to a 401k through Guideline

• A home office setup and a monthly stipend to offset internet and phone costs 

Our Team 

The Operations division at Steno includes the teams that take care of our clients throughout their entire journey with us. As we bring innovation and improvement to this industry, our roster of law firm clients continues to grow.  Our Operations division must grow in turn,