Case Manager (Health Care Services)

Salary: $24.67 - $32.07

Job Overview

The purpose of this position is to complete and submit thorough SSI/SSDI application packets using the SOAR model while following all County and Federal policies and guidelines.

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 2

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Analyzes a comprehensive body of social, economic, legal, environmental, occupational, physical and mental health information derived from in-depth client interviews, observation, research and investigation; to assess client needs, to determine client eligibility for services, to determine causes of client's situation, to develop recommended services and courses of action to satisfy client needs, and to develop a case management plan to be used to evaluate service delivery, follow-up, reassessment and service modification which will result in client self-sufficiency in any one of the programs sponsored by aging services, children's services, health and social services, head start, the correction system, or the court system.
• Gather all information, data, and materials necessary to form records. Ensures all data is accurate and secure by following standard operating policies and procedures. Maintains files and data by reviewing entries in client records.
• Analyzes multiple sources of client information to assess needs and determine eligibility for services.  Develop a case plan/client profile and place client in programs as necessary.
• Complete outreach activities to improve unit effectiveness and customer service delivery for SOAR Team.  Through training efforts, ensures the quality and effectiveness of service delivery by unit to the community and the department.
• Performs other related duties as required.

Job Specifications

• Working knowledge of Federal, State, County, and community health and social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program polices. (Desired)
• Working knowledge of the Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) disability income benefits administered by the Social Security Administration (SSA). (Essential)
• Knowledge of applicable Federal, State, County and community social service programs for which most clients are eligible: eligibility requirements, application procedures, and other relevant program policies.
• Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
• Skill in counseling others in attaining self-sufficiency.
• Skill in the application of crisis intervention techniques.
• Ability to develop work procedures and standards.
• Ability to work effectively with others.
• Ability to plan, organize, evaluate and supervise the work of others.
• Ability to collect, organize and evaluate data and to develop logical conclusions.
• Ability to communicate effectively, both orally and in writing.

Physical Requirements

• Must be able to move intermittently throughout the day, proper body mechanics required -- bending, stooping, turning, stretching, reaching above the shoulders and occasional lifting and involved. 
• Must be able to observe, listen and communicate effectively. 
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, support agencies, and outside agencies. 
• Must be able to relate to and work wi