Patient Access Lead-Onsite

Job Family:

Patient Access General

Travel Required:

None

Clearance Required:

None

What You Will Do:

The Patient Access Team Lead is The Patient Access Lead is responsible for overseeing daily front-end operations within the patient access department, ensuring efficient registration, insurance verification, scheduling, and financial clearance processes. This role serves as a working lead, supporting staff performance, maintaining regulatory compliance, and delivering an exceptional patient experience.

Schedule: Full Time every other weekend, rotating holidays

Please note, schedule may be adjusted according to the needs of the business based on patient census.

Duties included but not limited to:

     This role is fully responsible for performing the roles of Patient Access Specialist, and Bed Board Coordinator

• Lead and support Patient Access Reps in daily operations including registration, admissions, and insurance verification.
• Monitor productivity, quality, and service standard; provide real time feedback.
• Support department leadership with reporting, performance metrics, and workflow improvements.
• Assist in resolving complex patient issues, insurance issues, and escalate concerns to upper management.

• Supports departmental flexibility to meet high patient volumes across all hospital areas, which may include reassignment or shift changes.
• Provides runner support during high‑volume days.
• Aids in creating and updating daily staff assignments/rotations
• Completes daily rounds to ensure timely staff breaks and work completion.
• Oversees all workflows related to screening patients for Hospital Presumptive Eligibility (HPE) Medi‑Cal applications.
• Supports the department in achieving established performance targets.
• Performs all other duties as assigned.
• Demonstrates reliability and dependability by reporting to work when scheduled.
• Works with Leadership to assist in workflow development when workflow changes are needed.
• Assists in the training of all new staff.
• Required to assist the hospital in the event of an internal or external disaster.

• Communicates any potential issues to the shift or on‑call supervisor in real time.
• Models’ positive communication and strong team‑building skills; effectively directs and manage workload with minimal supervision, demonstrates autonomy and initiative in identifying and resolving issues.
• Takes responsibility for personal performance, ensuring accuracy of work and consistent achievement of goals.
• Must be able to quickly find common ground and solve problems for the good of all; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Spend time and the time of others on what’s important; eliminates roadblocks; creates focus.
• Must complete all learning modules (at hospital and at Guidehouse) by assigned date.
• Must complete Self-evaluation and give to Supervisor/designee by assigned date.
• Must attend required meetings, both organizational and departmental.
• Leads experience support professionals who exercise latitude and independence in assignments.
• Applies job knowledge and procedures to accomplish tasks and solve problems, also provides guidance to junior employees.
• Regularly communicates with leadership and staff to maintain goals of strategic importance to the organization.
• Follows operating guidelines and identifies opportunities for enhancement in process to improve effectiveness of job area.
• Responsible for leading daily operations or act as assistant to supervisor
• Works under minimal supervision.
• Proficient in Microsoft Office.
• Demonstrates excellent customer service skills.
• Must have basic knowledge of medical terminology.

What You Will Need:

• 2 years of Registration experience
• Must complete annual AVADE training per hospital policy, during initial training/orientation but not to exceed 30 days from hire/transfer, and maintain certification yearly
• Must complete Basic Life Support (BLS) via American Heart Association within 90 days of hire and maintain current certificate every 2 years
• Ability to read and comprehend in English.

What Would Be Nice To Have:

• Prior experience in safety net, acute care hospital setting
• Post-high school education
• Bilingual (English/Spanish)
• Demonstrates proficiency and knowledge o