Agile Product Owner III

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As an Agile Product Owner III, you will be responsible for planning and guiding work for the backend services (APIs) teams in the Customer Service Capability Product Group. In partnership with Product Managers, Program Managers, and engineering teams, you will guide the work to build and maintain services for the entire CPG including member portal, mobile app, customer communications services, and customer service representative tools. This is a highly technical role in an exciting and dynamic space!

This is a hybrid role, with some onsite days required. You must live within driving distance of our Mountlake Terrace campus, located about 15 miles north of Seattle, Washington.

What you’ll do: 

• Act as the voice of the customer to the Agile team. Understand the business and product strategies and represent them to the Agile team. Facilitate the relationship between business partners, all vendor partners and user community, bringing their voice to the Agile team. Demonstrate business and product expertise with deep domain knowledge. Act as a liaison with business stakeholders and vendors by planning, conducting, and leading analysis efforts for new product implementations. Lead Agile team backlog refinement sessions to identify scope of work.

• Collaborate with Manager, Product Management, and other Product Owners to develop a roadmap of features and user stories. Collaborate with business partners, IT partners, and Agile teams to develop clear and concise measurable outcomes and business value. Identify, define, write, and refine business requirements in the form of features and user stories with clear acceptance criteria. Actively collaborate with the Agile team through solution design and development. Coordinate with other Product Owners to ensure alignment on solution, priorities, and dependencies. Manage user acceptance testing. Approve and accept business user stories, enablers, and tech debt product backlog items (PBIs). Facilitate product and release demo, taking accountability for feedback and outcomes. Clearly communicate release content and value to business partners and IT leadership. Prioritize issues and collaborate to make decisions required to resolve them weighing the pros/cons, risks, and dependencies.

• Leverage data to guide product strategy.

• May lead or guide user acceptance testing with end users.

• Build, own, maintain, prioritize, optimize, and sequence the integrated team (PBI) backlog in collaboration with engineers and other stakeholders. Prioritize backlog of user stories in alignment with product roadmap. Collaborate with the Agile team on a regular cadence to refine the backlog. Collaborate with the Agile team to identify dependencies on other teams. Coordinate dependencies with other Product Owners in preparation for Program Increment planning. Provide guidance in assessing product opportunities and risks and utilize KPIs and metrics to optimize product.

• Identify ways to improve processes and accelerate value for our customers. Identify ways to continually improve quality standards. Identify opportunities to improve efficiency. Mentor more junior staff within the team.

What you’ll bring:

Minimum Qualifications

• Bachelor’s Degree in Information Systems, Computer Science, or equivalent.

• (5) years of busi