Crisis Counselor/Case Manager

Job Summary/Basic Function:

Crisis Counselor/Case Management Coordinator provides immediate and ongoing mental health support to students in crisis, serving as the primary point of contact for campus resources, suicide prevention initiatives, and clinical case management, to include coordination of care with local hospitals, mental health providers, and community resources and referral sources. This role requires a highly skilled, compassionate professional with a master’s degree in Social Work, Counseling, Psychology, or a related field and a strong background and/or interest in crisis intervention and mental health systems navigation.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

65% of Time the Crisis Counselor/Case Manager will perform:

Direct Clinical Services:

• Crisis Intervention and Counseling
  • Provide individual, short-term crisis counseling and psychological first aid to students experiencing acute emotional or psychological distress.
  • Conduct risk assessments and safety planning for students
    exhibiting suicidal ideation or behaviors.
  • Maintain regular availability for emergency walk-in or on-call crisis support.
• Case Management and Hospital Coordination
  
  • Provide comprehensive case management services, including
    follow-up care and coordination for students returning to campus
    post-hospitalization.
  • Liaise with local hospitals, emergency departments, mental health agencies to ensure continuity of care.
  • Facilitate and coordinate with academic support and campus
    housing representatives as needed.
  • The position will support coordinating and enhancing mental health case management services, building and maintaining a comprehensive referral network, and supporting the
    availability of community and campus resources for students. This role is focused on providing direct case management support to students, requiring collaboration with both community and campus partners to ensure effective, seamless care for students.

30% of Time Crisis Counselor/Case Manager will perform:

• Suicide Prevention and Outreach
  
  • Serve as the point person for campus-wide suicide prevention
    efforts.
  • Participate and lead campus development and implementation of prevention strategies, awareness campaigns, and training
    programs
  • Collaborate with university departments and student organizations to promote mental wellness and early intervention.
• Consultation and Collaboration
  • Participate in behavioral intervention and threat assessment teams, offering clinical judgement and recommendations.
  • Maintain documentation and case records in compliance with
    professional, legal, and ethical standards.
• Administrative and Professional Development
  • Contribute to the development of policies and protocols related to mental health crisis response.
  • Attend staff meetings, trainings, and professional development
    workshops.
  • Remain current with best practices and trends in college mental health, crisis intervention, and suicide prevention.

5% of Time Crisis Counselor/Case Manager will:

• Perform other duties as assigned

Knowledge, Skills, Abilities:

• Knowledge, awareness, skills and experience related to providing individual, multi person and group counseling; multicultural competence/humility, empathy, advance listening skills, problem solving, wide repertoire of intervention strategies, knowledge of ethical principles, mastery of intrapersonal and interpersonal dynamics; excellent assessment skills, diagnosis skills, thorough understanding of abnormal behavior/psychopathology, experience/ knowledge working on a highly integrated clinical team.
• Knowledge, awareness, skills, and experience in clinical supervision, professional training in the field of counseling, and/or social work, leadership modeling, ethical guidelines, state statutes, professional development, and training models.
• Competency in a wide variety of mental health topical areas, enthusiasm for teaching/presenting.
• Excellent interpersonal, written, and verbal communication skills; shifting between clinical and non-clinical duties to meet organizational needs; working with and relating to a student body from v