Business Operations Change Manager

Pay: $140K./YR
The pay listed is the hourly/salary rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit Annual Benefits-Staff and Management

The Business Operations Change Manager will lead internal and external communications efforts, support organizational change and adoption, and serve as a key partner to clients and internal leadership. This role is responsible for driving alignment across teams, managing client business reviews and internal all-hands meetings, and ensuring operational initiatives are effectively communicated and successfully implemented. 

Essential Functions, Duties & Responsibilities: 

• Establish and maintain strong client and internal relationships with assigned account(s). 

• Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner. 

• Promote a strong safety culture and safe work environment. 

• Perform daily quality control inspections to ensure quality standards are met or exceeded. 

• Adapt departmental plans and priorities to respond to operational challenges. 

• Identify opportunities to increase revenue by providing additional or periodic services to the client. 

• Effectively recruit, manage, and lead a team of professional employees with a focus on continuous improvement. 

• Drive performance management through performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary. 

 

Change Management & Communications Responsibilities: 

• Lead communication planning and execution for strategic initiatives and organizational changes, developing effective messaging for employees, leadership, and clients while driving adoption of new processes and programs. 

• Own and evolve program-level internal and external communications aligned with business and client priorities, including reports, newsletters, and key announcements to ensure consistent, timely information sharing. 

• Oversee program communication channels and distribution lists (e.g., email aliases, websites, and related platforms) to ensure accurate audience targeting, message consistency, and effective information flow across teams and clients. 

• Manage and facilitate client business reviews, including preparation of executive-level presentations, KPI reporting, and follow-up communications. 

• Lead internal all-hands meetings and program-wide communications. 

• Provide ad hoc support in the planning and facilitation of strategic workshops, leadership sessions, and client engagements to ensure alignment of messaging, materials, and stakeholder participation. 

• Own executive-level reporting and performance tracking, including development and maintenance of dashboards, KPIs, and client deliverables; ensure accurate, timely data and actionable insights that inform business reviews, operational decisions, and continuous improvement. 

• Develop and support communication assets and presentation materials for internal and client-facing initiatives, including slide decks, written communications, visual content, and toolkits. 

• Support creation of multimedia communications to enhance engagement and program visibility; familiarity with basic video shooting or editing is a plus. 

Education: 

• Bachelor’s degree or equivalent experience. 

 

Experience: