Sr Mgr Service Planning (Transportation Planning) - 90394668 - Wilmington/DC

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:

The Sr. Mgr  Service Planning is responsible for leading the creation and implementation of Amtrak service plans, which include schedules, fleet deployment plans, and route development plans.  Role is focused towards delivering higher topline passenger and revenue growth by maximizing efficiency in balancing the complex interplay among competing priorities.  Develops internal and solicits other available data analysis for financial and operating performance.

 

ESSENTIAL FUNCTIONS:

• Work collaboratively with other Amtrak departments and external stakeholders to develop, evaluate, and vet proposals for both routine and major changes to Amtrak service plans.   
• Develop and execute service plan-related strategies to grow Amtrak ridership and revenue.  
• Secure cross functional alignment to deliver schedule, capacity, and fleet deployment plans to meet revenue, cost, and operational objectives. 
• Build and leverage internal and external relationships to facilitate effective communication, issue identification, and problem-solving regarding service plan proposals. 
• Evaluate train performance and develop analysis on potential enhancements of service plans. 
• Conduct detailed quantitative analysis of financial and operational data and make associated business recommendations for service plan solutions that optimize financial, operational, customer service, and strategic considerations. 
• May coordinate execution of seasonal service planning process within the Service Planning group. 
• May oversee and execute entry of schedule and capacity plans into Amtrak sales and operational data systems. 
• Create, implement, and train others in data assessment tools necessary for operational and revenue enhancements.   
• Use demand forecasting tools to prepare revenue and ridership estimates for proposed service changes. 
• Present and summarize operational and financial analyses using high-quality presentation materials. 
• Business owner and user of service planning software tools. 
• Summarize and communicate official changes to internal and external stakeholders. 
• Perform other related duties as assigned.

 

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree required OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
• Experience in data analysis, including working with and interpreting large data sets including financial data, identifying relationships between data and practical observations, and in developing new analytical models and techniques. 
• Demonstrated experience simultaneously managing multiple deadline-sensitive projects and/or programs using appropriate administrative tools and controls. 
• Outstanding analytical skills and understanding of quantitative concepts. 
• Outstanding communications and relationship-management skills. 
• Ability to prepare and deliver effective presentations and lead productive meetings.

 

PREFERRED QUALIFICATIONS:

• 9-12 years of relevant experience preferred
• Master’s Degree in Business, Management Information Systems, or a related field. 
• Transportation industry experience. 
• Experience using schedule planning software tools. 
• Knowledge of Amtrak data systems, in particular Arrow. 

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