Robotic Associate Field Service Engineer

Who You Are

The Robotic Associate Field Service Engineer provides onsite repair, troubleshooting, programming, and maintenance for FANUC robots and systems, scheduled, on an emergency basis, with the ability to travel on short notice and have the flexibility to work extended hours, including nights, weekends, and holidays, while adhering to company and customer requirements.

Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in the Midwest and will be commutable to Indianapolis, IN. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology.

How It's Done

• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or
  technical support hotline
• Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
• Document robot and related equipment performance, failure modes and reporting results for the
  purpose of troubleshooting, repairing, and restarting the system
• Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
• Complete customer calls to understand the required parts and software needed for the visit
• Complete a Field Service Report after each customer call that describes the problem, the corrective
  action, and details the labor, material, and travel expense costs to provide to the customer and return to
  FAC for processing
• Maintain a service tool kit and documentation to facilitate rapid customer response
• Participate in the rotation of the Hot Pager for after-hours service support
• Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure
  customer satisfaction, proper billing, and collections
• Communicate frequently with involved FAC employees and customer employees to ensure that
  expectations are met
• Return parts shipped for the service call but not purchased by the customer or defective parts replaced
  under warranty
• Provide telephone-based troubleshooting support to customer employees to resolve robot or related
  peripheral equipment operational problems on an as needed basis
• Travel to customer sites with some overnight travel ranging from 2-3 nights per month
• Flexibility and willingness to travel extensively to customer locations (~80%)

What You Need

• High School Diploma or GED or Associate’s Degree or equivalent technical education; or equivalent relevant experience
• Experience or education in a related environment with robotics integration, installation, or service
  repairs
• Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and
  repair
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical
  documentation
• Familiar with standard machining practices, tooling, fixtures, and gauges
• Ability to read and interpret PLC ladder logic
• Must possess or be able to obtain a valid driver’s license, have a reliable personal vehicle for business use, be legally authorized to rent a vehicle in the United States, and be able to travel throughout the assigned service area as required
• Ability to work independently in customer environments with minimal supervision
• Ability to safely lift and handle materials weighing up to 50 pounds

What Would Be Even Better

• Bachelor’s Degree in related field
• Customer-focused with strong communication and presentation skills
• Ability to analyze customer issues and find resolutions quickly
• Previous experience with FANUC robots, controllers, and equipment
• Knowledge of older platforms or FANUC CNC controls is a plus
• Ability to work safely and effectively within OSHA Laws
• Able to work at customer sites with little direct supervision

Joining FANUC means becoming part of a team that values your unique perspective and encourages continu