Data Quality Specialist

Highwire is the Contractor Success Platform for asset owners, general contractors, and facilities managers. The world’s most admired organizations — including Skanska, Merck, and Bond Brothers — use Highwire to ensure their contractors and subcontractors deliver great work, on budget and on schedule, by collaborating with them to dynamically mitigate safety, financial, quality, and sustainability risks during capital projects and facilities maintenance. In 2021, Highwire raised a $96 million investment led by the growth equity firm Summit Partners. Highwire is headquartered in Burlington, Massachusetts, with a second office in Boise, ID.

To support our growing client base and ensure the integrity of the data in our platform, we’re hiring a Data Quality Specialist. This role is critical in transforming complex documents into clean, actionable data that fuels safety and financial insights for our clients. You’ll bring precision, speed, and analytical savvy to a team that thrives on getting the details right.

Your mission:

As a Data Quality Specialist,  you will extract key data from contractor-submitted forms and financial documentation and ensure it is entered accurately into our platform. Your work will enable trustworthy safety and finance scoring for our clients, and help keep the broader Customer Support team operating at full speed.

What you'll do:

• Review and extract key data from contractor-submitted documents — including safety records, insurance forms, and financial summaries — and enter that information accurately into the Highwire platform.
• Complete tasks on tight deadlines by reviewing and validating safety and financial data submissions quickly and thoroughly — ensuring time-sensitive items are completed within 24 to 48 hours, depending on priority.
• Take ownership of repeatable quality checks that ensure submitted documents meet our standards — helping reduce bottlenecks for the broader support team and ensuring consistent data quality across the board.
• Spot and resolve data inconsistencies by investigating errors, documenting what was changed and why, and flagging any ambiguous items for further review. This safeguard ensures that the data our clients see is accurate and auditable.

Who you are:

• Detail-Oriented. You notice subtle inconsistencies in forms and documents and never make assumptions when data is unclear. 
• Analytical. You enjoy making sense of messy or conflicting information and can draw logical conclusions from partial data.
• Communicative Collaborator. You write clear profile notes, share context with teammates, and keep others in the loop when blockers or patterns arise.
• Trustworthy. You handle sensitive contractor data with care, follow compliance protocols, and document decisions transparently.
• Technically Fluent. You’re confident using PDFs, spreadsheets, and browser tools, and you adapt quickly to new systems and workflows.

If you love working behind the scenes to keep operations running smoothly and care deeply about getting the details right, we’d love to hear from you. Whether you’ve done financial or data entry work before, or you’re just endlessly curious and love solving problems, this role allows you to make a real impact. Join a team that values accuracy, ownership, and excellence.

Benefits:

Our benefits go well beyond the basics. To support your work-life integration, we built a benefits program that takes care of the whole person, including physical, mental, financial, and emotional health.

• Medical, Dental, & Vision Insurance. We offer health, dental, and vision insurance to all full-time employees. Best part? You’ll be eligible on day one.
• 401k. We offer a 401k and a 3% company contribution (even better than a match) to help you get ready to retire no matter how far off that seems.
• Parental leave. We take care of new parents by offering paid time off for births, adoptions, and fostering.
• Flexible PTO. Our culture of trust and measurement means there’s no limit on time off, just an expectation of perf