Customer Service- Team Leader Spanish & Portuguese

<p><span><span><b><span><span>Customer Service Team Leader- Spanish and Portuguese speaker</span></span></b></span></span></p> <p><span><span><b> </b></span></span></p> <p> </p> <p align="center"><span><span><b><span>Do you have experience in customer service through Contact Centers and are you ready to face new challenges?</span></b></span></span></p> <p align="center"> </p> <p align="center"><span><span><b><span>This is your role at MSX!</span></b></span></span></p> <p align="center"> </p> <p><span><span><b><span>Objective of the position:</span></b></span></span></p> <p> </p> <p><span><span><span><span>Our <a name="_Hlk179542016"><b>Team Leader </b></a>will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meet key performance metrics. </span></span></span></span></p> <p> </p> <p> </p> <p><span><span><b><span><span><span>The duties you will perform on a day-to-day basis are as follows:</span></span></span></b></span></span></p> <p> </p> <ul> <li><span><span><span><span><span><span><span>You will supervise and support a team of agents, ensuring they meet the performance target.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>You will provide ongoing support, motivation and mentorship to the team members.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>You will create comprehensive manuals and document procedures. </span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>You will provide train to the new hires and existing team members. </span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>You will track and analyse team performance metrics. </span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>You will compile data and generate reports on the team performance.</span></span></span></span></span></span></span></li> </ul> <p> </p> <p><span><span><span><span><span><span>#LI-MU1</span></span></span></span></span></span></p> <p><span><span><span><span><span><span>Spain-Madrid</span></span></span></span></span></span></p> <p> </p> <p><span><span><span><b><span><span><span>We look for you if:</span></span></span></b></span></span></span></p> <p> </p> <ul> <li><span><span><span><span><span>You have an excellent command of English and you also have strong language skills<b> bilingual and/or native</b> in<b> Spanish and Portuguese. </b></span></span></span></span></span></li> <li><span><span><span><span><span>You are in <b>Madrid or Barcelona.</b></span></span></span></span></span></li> <li><span><span><span><span><span>You have experience working in Customer Service or Customer Support as <b>Supervisor or Team Leader </b>at least 1 year. </span></span></span></span></span></li> <li><span><span><span><span><span>You are a person with excellent oral and written communication skills. </span></span></span></span></span></li> <li><span><span><span><span><span>You have leadership skills with a focus on team development and achieving results. </span></span></span></span></span></li> <li><span><span><span><span><span>You have ability to interact at the executive level and within multi-disciplinary, multi-cultural teams.</span></span></span></span></span></li> <li><span><span><span><span><span>You have knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel.</span></span></span></span></span></li> </ul> <p> </p> <p> </p> <p><span><span><span><b><span><span><span>What do we offer you?</span></span></span></b></span></span></span></p> <p> </p> <ul> <li><span><span><span><span><b><span><span><span>Full-time indefinite contract</span></span></span></b><span><span><span>. 40 hours a week, Monday – Friday.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>You will be part of a great team of professionals in an <b>internationally consolidated company.</b></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>You will acquire a <b>global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.</b></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>MSX Bazaar: Shopping  portal exclusive for MSX employees.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>23 days of Vacations + 3 extra days.</span></span></span></span></span></span></span></li> <li><span><span><span><span><b><span><span><span>Internal training plan</span></span></span></b><span><span><span>.</span></span></span></span></span></span></span></li> </ul> <p> </p> <p><span><span><span><b><span><span><span>Do you think you are the ideal person for this position? We want to meet you! Apply for the offer qui