Front Office Agent

At Montage, It’s All Because of YOU!

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Your Journey  

• Provide excellent customer service and telephone etiquette

• Host and welcome guests with a friendly and sincere demeanor

• Assist with guest check-in and out process, as well as folios and billing

• Own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations

• Communicate and partner with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly

• Maintain proper recordkeeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

• Perform all Front Office Agent duties, including Concierge, PBX, and Order Taker responsibilities during a shift or as needed based on business needs

• Provide information and assistance to guests regarding city and hotel attractions or points of interest

• Book reservations for guests both within the hotel and at outside facilities

• Log guests requests and perform follow-up with guests

• Ensure any incoming and outgoing packages are logged and delivered appropriately

• Answer and process all incoming/outgoing guest and in-house calls, including text messaging, managing 3-4 calls per minute at times

• Provide prompt and courteous switchboard services to our guests, including taking messages when necessary

• Forward messages, faxes and emails as needed to guests and various departments

• Answer basic inquiries for guests in a courteous and efficient manner, including incoming calls, taking and entering In-Room Dining orders, and guest requests with accuracy

• Remain aware of daily events, restaurant, entertainment, and special events in local area

• Ensure wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards

• Post charges to guest rooms, including credit card or cash transactions

• Deliver on guests' expectations and have the desire to create WOW moments

• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

About You  

• You are passionate about providing exceptional service and creating memorable moments 

• You have strong communication skills and the ability to collaborate in a team environment

• You are open to learning, developing, and growing both yourself, personally, and helping others do the same

• You are trustworthy and have integrity

Must Haves  

• Minimum two years of experience in Customer Service

• Minimum two years of experience in a hotel operations environment preferred

• High School Diploma or equivalent required; Bachelor's Degree preferred

• Luxury hotel experience is a plus 

You will Enjoy  

• Free meals  

• Free uniforms and cleaning

• Ongoing community outreach events

• Hotel discounts

• Associate events throughout the year

• Healthcare benefits

• DailyPay Incentive Opportunity

Physical Requirements

• Standing and exerting well-paced mobility for up to 8 hours in length; position requires walking and standing most of the working day

• Ability to bend, squat, and lift up to 15 pounds on a regular and continuing basis

• Must be able to bend, stoop, squat, and stretch to fulfill tasks

At Montage, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by