Jobs and Careers

Emergency Communications Command Operator

Las Vegas, United Statesfull_timeVerifiedPosted 6 May 2025

About the role

YOUR MISSION (The Job Description) The Emergency Communication Command Operator must maintain a friendly and polite demeanor. Must possess effective listening skills and have a proven record of good judgment. The Emergency Communication Command Operators in this position are responsible for maintaining good public relations, assisting guests and employees as needed. Security Command Center will be staffed by two officers 24/7. Emergency Communication Command Operator one (1) is responsible for receiving and dispatching emergency and non-emergency calls. Emergency Communication Command Operator two (2) will monitor the surveillance system for exterior and log in any issues, a breach in restricted areas and log in observations. This position requires simultaneous use of a computer dispatch system, phone system, radio system, camera system, emergency life system (fire control), and housekeeping alert system. People occupying this position are responsible for monitoring multiple radio channels and answering telephone calls for service simultaneously. Emergency Communication Command Operators will work in a fast pace, highly sensitive security environment. The requirements listed are representative of the knowledge, skills, and/or ability required. Individuals must possess basic mathematical skills, sufficient vision to read the computer screen, as well as the fine print on documents, ability to observe and remember details and follow directions effectively. Qualifications YOUR MISSION (The Job Description) The Emergency Communication Command Operator must maintain a friendly and polite demeanor. Must possess effective listening skills and have a proven record of good judgment. The Emergency Communication Command Operators in this position are responsible for maintaining good public relations, assisting guests and employees as needed. Security Command Center will be staffed by two officers 24/7. Emergency Communication Command Operator one (1) is responsible for receiving and dispatching emergency and non-emergency calls. Emergency Communication Command Operator two (2) will monitor the surveillance system for exterior and log in any issues, a breach in restricted areas and log in observations. This position requires simultaneous use of a computer dispatch system, phone system, radio system, camera system, emergency life system (fire control), and housekeeping alert system. People occupying this position are responsible for monitoring multiple radio channels and answering telephone calls for service simultaneously. Emergency Communication Command Operators will work in a fast pace, highly sensitive security environment. The requirements listed are representative of the knowledge, skills, and/or ability required. Individuals must possess basic mathematical skills, sufficient vision to read the computer screen, as well as the fine print on documents, ability to observe and remember details and follow directions effectively. THE NITTY-GRITTY (The Essential Job Duties)

Maintains familiarity with all the areas of Virgin Hotel Las Vegas & Casino both exterior and interior
Make an initial assessment of an emergency or non-emergency situation and determine the degree of danger, damage, urgency, inconvenience involved, or service needs
Dispatch appropriate personnel and equipment to appropriate vicinity as necessary or as directed, based on factors of safety, urgency, work schedules, and proximity of available officers to site locations
Serve as liaison to receive and relay radio transmission from field personnel to appropriate staff or other agencies
At all times Monitor and record the locations of officers
Aid as requested to outside agencies such as law enforcement and fire agencies
Operate computer dispatch system, computerized electronics, communication equipment, and surveillance equipment
Perform routine clerical functions and answering non-emergency business lines in support of the dispatch function
Attend all required Virgin Hotel Las Vegas, Security department, and Beatbox training as required
Reports on problems and /or difficult situations to the security supervision
Conducts himself/herself in a professional, courteous manner, which reflects positively of Virgin Hotels Las Vegas
Other duties