Director, Medicare Sales and Enrollment

The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.

Work Culture:

GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive.  This philosophy enables us to create the health plan of the future and do our best work – Together.

GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer).

GCHP’s focuses on 5 Core Values in the workplace:

•    Integrity

•    Accountability

•    Collaboration

•    Trust 

•    Respect

Disclaimers:

•    Flexible work schedule is based on job duties, department, organization, or business need.

•    Gold Coast Health Plan will not sponsor applicants for work visas.

POSITION SUMMARY

The Director, Medicare Sales and Enrollment leads the sales and enrollment teams to drive  achievement of Medicare achieve sales, enrollment and member retention targets.  This role will ensure that Medicare sales and enrollment activities are done accurately and timely and in a manner that is compliant with all relevant regulations and is aligned with Gold Coast Health Plan mission and vision.  The role will focus on building, developing, and managing a high-performing, efficient, and compliant team of sales agents and enrollment staff. Additionally, you will cultivate relationships with key external partners and work closely with internal teams to achieve shared growth objectives. The ideal candidate will be a proactive, goal-oriented, collaborative, and adaptable. The position works closely with the D-SNP Director of Operations to ensure alignment with the company’s strategic outlook while developing best practices for the D-SNP and other products.

Amount of Travel Required: 40 to 50%

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

Job Function & Responsibilities

•    Responsible for the overall success of the Medicare sales and enrollment team including meeting goals on growth, accuracy, timeliness, compliance and efficiency.

•    Responsible for day-to-day sales and enrollment activities including but not limited to processing of sales applications including telesales and in-person sales and processing of enrollment, all related daily and monthly transaction reporting and interactions with CMS, and all related prospect and member correspondence. 

•    Lead the hiring, training, and development of a high-performing sales and enrollment team.

•    Coordinate and collaborate with other business units to ensure positive prospect and member experience through the member journey.

•    Work with Finance and Operations team to reconcile membership and revenue.

•    Develop and implement growth and development plans for direct reports.

•    Responsible for the implementation and ongoing use of sales and enrollment tools and managing the relationship with vendors supporting those tools.

•    Provide coaching and mentorship to sales and enrollment team members through weekly one-on-one meetings, side-by-side coaching, role-playing, and other activities.

•    Partners with the Chief, Member Experience to establish departmental goals and objectives that support our mission and goals and ensure that individual performance goals support departmental goals and drive the team to meet or exceed goals. Track and maintain sales and enrollments on a weekly basis, providing additional ad hoc reports as needed.

•    Plan and lead annual sales training initiatives for the organization as well as training for the sales and enrollment team.

•    Develop and maintain sales and enrollment policies and procedures, job aids, workflows, audit protocols and monitoring process to ensure complia