Sr. Manager, Pharmacy

Founded in 1985, SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.

SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

Job Summary:

The Sr. Manager, Pharmacy is responsible for the efficient operation of the pharmacy department. Directs and guides the provision of pharmaceutical care and products and any other service programs within the pharmacy. The SelectRx Sr. Manager establishes standards of quality, productivity, and performance with SelectRx policies and procedures and requirements of state and federal regulatory agencies. Assists with but not limited to developing, maintaining, and implementing the policies and procedures of the Pharmacy Department. Will adhere to the Mission, Vision, Values and Goals of the SelectRx. The Sr. Manager, Pharmacy strives for achievement of customer service and satisfaction of all clients. Consistently comply and adhere to the professional practices, and management of all Pharmacy Department Associates. The Sr. Manager, Pharmacy reports directly to the Vice President of Operations.

Supervisory Responsibilities:

• This position has supervisory responsibility for all employees in the Pharmacy department.

Duties/Responsibilities:

• Responsible for the planning, supervision, coordination and successful execution of all activities related to the pharmacy’s operations.

• Initiates and implements Quality Improvement for the department.
• Supervises departmental personnel including; hiring, orientation, training, monitoring, determining workload and delegating assignments, scheduling and evaluating performance (on an annual basis or as needed with HR Manager), and initiative corrective and disciplinary actions.
• Conduct and/or attend SelectRx meetings when planned/requested to include Pharmacist, Pharmacy Technician, Data Entry, Delivery, Administrative and Organization Monthly Meetings.
• Implement and adhere to SelectRx policies and procedures.
• Operate within the professional standards in compliance with Federal, State and local regulations.
• Performs professional duties and responsibilities, associated with the processing of prescriptions, to meet SelectRx objectives and personally maintains a high level of customer satisfaction.
• Dispense, check and verify all prescription and health related product orders are processed in accordance with Federal, State, local laws and regulations governing the dispensing of medications and other healthcare related products.
• Assist with the development, use, analysis, and feedback of performance measurement indicators, processes, and audits. Aggressively works to maintain and exceed quality standards.
• Assist VP of Operations and Quality Improvement Manager in implementation of audit and quality control procedures to ensure compliance with SelectRx and regulatory requirements.
• Review and/or prepare various pharmacy audit/utilization reports and implement cost saving initiatives. Constantly strive to ensure profitable operations of the Pharmacy Department.
• Participate in rotation of weekday and weekend Pharmacy On-Call Program.
• Maintain outstanding working relationships with all pharmacy associates. Mentoring pharmacists and pharmacy management teams to increase their efficiency and productivity.
• Ensure prompt and courteous customer service by all pharmacy associates.
• Develops and maintains professional relationships with the medical community in which SelectRx serves.
• Work closely with the Customer Service Department to resolve customer complaints or concerns and implement corrective action plans.
• Always exhibits and commands common courtesy, professionalism, and respect when interacting with associates.
• Market the positive image of SelectRx throughout the local communities.
• Always maintains confidentiality in dealing with all clients and company information.
• Does not inappropriately access, listen to, or distribute any sensitive information or allow others to do so.