Member Advisor I - Support Pool (46875)

Be part of something uniQue

iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you’ll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too!

The Member Advisor I - Support pool provides exceptional service with in-branch member transactions, account relationships, and lending. Acts as a resource to members, educating them on products and services which will improve their financial wellbeing. Responsible for opening new accounts, establishing lending relationships and identifying ways to optimize members’ credit union experience. Support Pool employees recognize that they may be utilized for coverage at various branches and at some point, will be placed at a branch per management discretion.

Essential Duties:

• Maintain an excellent knowledge of the features and benefits of Credit Union services and products. 
• Open new accounts and develop new relationships with members using Member Onboarding strategy.
• Successfully cross-sell Credit Union services.
• Meet specific performance objectives in member service and operations.
• Assist members with any questions or problems with their accounts including any research and, if necessary, correction of any error.
• Provide prompt and efficient handling of direct, phone, or written inquiries or requests from members or other staff.
• Perform Xpress, Tickler, ATM and Notary audits.
• Process and balance ATM deposits as necessary. Reconcile ATM general ledger accounts.
• Update member status and process member transactions as appropriate.
• Actively participate in branch activities and sales meetings to achieve specific detailed and measurable service and sales goals.
• Actively participate in coaching and development planners to leverage talents and development opportunities. Commit to and successfully execute on agreed upon action plans with your manager.
• Actively support the service and sales environment within the branch based on our Vision, Mission and Operating Principles of the Credit Union and our Retail Service Level Agreement.
• May handle safe deposit box duties, if applicable to branch location. Responsibilities include; provide prompt and efficient handling of direct, phone, or written inquiries or requests from members or other staff. Prepare all necessary safe deposit box documentation, including payment notices, according to the policies and procedures of the Credit Union. Reconcile Safe Deposit Box general ledger accounts.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Knowledge and Skills:

Experience:

One year to three years of similar or related experience.

Education:

A high school education or GED

Additional Details: 

Branch Hours: Monday through Friday 9:30am to 5:30pm. Saturdays 9:30am to 2:00pm. Closed Sundays.

Location: Ridgefield Branch - 5304 Pioneer Street Ridgefield, WA 98642

Support Pool employees recognize that they may be utilized for coverage a