TikTok Shop - Senior Ecosystem Experience Product Manager (CCR)

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.



Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the Role:

- E-commerce's Governance and Experience team at TikTok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.



- As a product manager on our E-Commerce team, you will work with various relevant internal teams to build saftey product features and strategies. You will be working on governance and ecosystem features, technical strategies to improve TikTok shopping, as well as methods to detect and address risky behaviors and actors in TikTok's E-commerce ecosystem.



Responsibilities:

-Lead the development and continuous refinement of the overall framework and content for consumer audience mapping, specifically focusing on metrics and data sentiment systems. Construct systems that necessitate moderation and NLP processed results by crawling diverse texts and Voice of Customer (VOC) data from the platform.

-Conduct in-depth analysis of different user segments' experience demands and concerns, leveraging VOC data. Generate comprehensive analytical reports and insights for optimization strategies.

-Drive the implementation of VOC-driven initiatives to enhance the user experience, collaborating closely with moderation and NLP teams. Develop and refine processes for effectively utilizing VOC insights in product improvements.

-Characterize and prioritize the needs for improving the experience of various user segment, developing optimization strategies related to service capabilities, rights protection and mental development. Aim to accelerate growth rates, minimize attrition and elevate user satisfaction on the TikTok e-commerce platform.

-Oversee the management of the operational team responsible for analyzing user experience, focusing on VOC data utilization and moderation-related processes.