Biomedical Site Manager - North Coast, CA

Description

Biomedical Site Manager supports the Multi-Vendor Biomedical business within an assigned geographical area (Ukiah, Mendocino - North Coast, CA region) or at an assigned account. Maintains an in-depth understanding of the contractual obligations to the customer. Supervise daily biomedical activities for assigned accounts. Coordination & daily supervision of outside vendors/subcontractors is required. Block Imaging representative of the health care facility as the Biomedical Manager maintaining all policies & procedures for customer and Block Imaging, including managing the contracts, controlling service, and overall results. Serve as a member of the hospital safety committee, equipment selection committee, and facility planning committee and/or other formal hospital committees as requested by the customer. Participates in customer’s departmental meetings as a technical advisor.

Key Areas of Responsibility

CUSTOMER OWNERSHIP/SATISFACTION:

· Act as primary contact for the customer.

· Own customer experience by communicating effectively and projecting a sense of urgency to meet customer expectations and build credibility and trust.

· Facilitate in-service training to facility staff when requested by the customer.

· Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer.

· Identify and execute on customer service best practices within local Region and Zone.

· Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth.

· Project a professional appearance in customer interactions that exemplifies the Block Imaging brand and image.

· Takes ownership of all customer issues and follows the current escalation process.

TEAMWORK:

· Supervisor /Mentor to team members as applicable (BMET I/II/III).

· Lead and cultivate a culture of Block Imaging values and integrity

· Foster a high performing team through active communication, best practices, leadership, and example. Support effective interactions among team members (i.e., actively listen and seek to understand other's viewpoint; work together to get things done)

· Support team development by allowing team members to volunteer for additional assignments to gain experience.

· Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity.

· Understand and utilize motivational tools in support of improved team performance and development.

· Take initiative to learn from others and seek out subject matter experts to mentor in areas where team needs development.

· Works with the Customer Service Manager to understand how decisions and performance in the field affects financial and overall results.

· Proactively works with the Customer Service Manager for scheduled absence/backups for vacation planning.

COMPLIANCE/OPERATIONAL MANAGEMENT:

· Perform all administrative duties within prescribed standards, policies, and guidelines.

· Utilize computerized maintenance management software (CMMS) for asset management.

· Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.)

· Submits billable “Out of Contract” expenses monthly and billable Service Work Order repair events upon completion to customer for payment.

· Return unused or defective parts within required timeframe as defined by the parts policies and guidelines.

· Report defective, installed and return part status on Service Work Orders per current policies.

· Maintain company tools and test equipment, ensuring test equipment is calibrated prior to due date.

· Maintain proper site, service, and install base documentation.

· Safeguard patient data per HIPAA and associated regulatory requirements.

· Efficient utilization of labor time, parts, tools, test equipment, returned materials authorizations customer purchase orders, and business expenditures, etc.

· Ensure accurate inventory, maintenance, and control of SHS assets and tools

· Complete and close all PMs, Service Work Orders and associated documentation within regulatory and SHS established timeframes.

· Ensure that PMs are performed properly and completely including use of PM labels.

· Ensure a clean and organized shop that maximizes efficiency.

· Ensure that all equipment is properly labeled with applicable repair status

Requirements

Job Knowledge, Skills, Education, and Experience Requirements

· Associate degree or equivalent training/experience in electro