Director, Sales

MAAG Pump Systems, Automatik Plastics Machinery, Maag Industries, Reduction Engineering Scheer, Ettlinger, AMN, and Witte – seven successful and well-experienced companies have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries.

 

The foundation of our success is found in Maag’s core values:

•           Collaborative Entrepreneurial Spirit

•           Winning Through Customers

•           High Ethical Standards, Openness, and Trust

•           Expectation for Results

•           Respect and Value People

Position Objective

The Director of Sales is responsible for driving profitable bookings growth of the Maag product portfolio through the effective execution of our Market-Based selling structure. This means assisting Marketing, Product Development and Sales to understand how the Maag product portfolio can be used to maximize sales to our customers and prospects. The Director of Sales develops and executes sales strategies that drive MAAG system sales as well as individual components. Qualified candidate is a resource for market sales leaders and directs the team regarding customer interactions, negotiations, value selling, and how to approach the various market segments.

As Director of Sales is also responsible for the development of an efficient and cost-effective sales process using and developing required CRM and other tools. The Director of Sales leads the overall bookings budget as per AOP for MAAG Americas – capital projects and spare parts/services.

Position Description - Tasks, responsibilities, competencies

• Develop plans and strategies for achieving the company’s booking goals. Own the Annual Operating Plan and three-year strategy for Maag Americas market-based bookings as well as our aftermarket booking goals.
• Create a culture of teamwork that will lead to success and ongoing business and goal achievement. Become known as an employer of choice and a customer-facing team that top sales and customer service professionals want to join.
• Manage customer expectations and serve as the VOC ‘voice of the customer’ within the business.
• Manage key customer relationships and participate in closing strategic opportunities.
• Travel for in-person meetings with customers and channel partners to foster key relationships.
• Participate in our roadmap of products/services as well as definitions including corresponding business models and pricing through marketplace analysis of customer requirements and competitive offerings/positions.
• Identify product gaps and improvement opportunities to provide obviously superior, customer-focused products. Collaborate with all cross-functional teams to build, launch and maintain products.
• Support and in some cases get involved in project negotiations (price, terms)
• Pursue alternative sales channels and customer segments to expand and leverage the penetration of product offerings. Manage the Maag Representative and Re-Seller network
• Develop sales tools and sales management approaches to maximize the effectiveness of direct sales and channel sales forces.  Pursue sales force automation (leverage CRM solution) for all field sales personnel to streamline processes, reduce costs, and improve communication for all involved. Define sales processes that drive desired sales outcomes and identify improvements where and when required, put in place infrastructure and systems to support the success of the sales function, and provide detailed and accurate sales forecasting.
• Direct and oversee all aspects of the organization's customer service policies, objectives, and initiatives. Develop a vision and related service level standards that produce high-quality customer service delivery and reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Align customer service activities and initiatives to support and enhance the objectives of the organization.

Leadership Responsibilities

Carries out management and leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Key development drivers include:

 

• Leads by example and demonstrates fair, firm and consistent treatment of all employees. Builds and susta