Senior Field Service Engineer

Nordson PPS, a global leader in Polymer Processing Systems, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

The Nordson PPS Field Service Engineer provides on-site technical support for Nordson Polymer Processing Systems equipment across customer locations. This role supports installation, startup, commissioning, preventive maintenance, troubleshooting, repair, customer training, service documentation, and installed base support for extrusion dies and tooling, screen changers, melt pumps, process valves, pelletizers, cleaning ovens, and related auxiliary equipment. As Nordson’s primary technical representative in the field, this position partners closely with customers and internal Sales, Engineering, Manufacturing, Spare Parts, and Service teams to resolve technical issues, strengthen customer relationships, and identify service, repair, upgrade, and spare parts opportunities.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Travel domestically and internationally to serve as Nordson’s primary technical representative at customer sites.
• Review assigned projects before travel to understand drawings, equipment configuration, component function, application requirements, and customer expectations.
• Prepare the tools, equipment, and safety items needed to complete service assignments successfully.
• Provide installation support, startup, commissioning, troubleshooting, repair, and preventive maintenance for Nordson PPS equipment, including extrusion dies and tooling, screen changers, melt pumps, process valves, pelletizers, cleaning ovens, and related auxiliary systems.
• Train customer personnel on safe operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices for Nordson PPS equipment.
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loop, control integration, and AC/DC drive issues.
• Perform hands-on field service work safely using appropriate tools, lifting equipment, PPE, and customer-site safety practices.
• Complete service reports that document work performed, equipment condition, failures identified, corrective actions, recommendations, and customer follow-up items.
• Collect and document installed base data, customer feedback, equipment performance information, service findings, and follow-up actions in the applicable CRM or service management system.
• Provide technical support and follow-up assistance to customers by phone, email, Teams, or other approved communication methods.
• Collaborate with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product Development to resolve customer issues and address recurring field concerns.
• Prepare field service quotations and provide technical recommendations related to service scope, labor requirements, spare parts, upgrades, and aftermarket opportunities.
• Follow all Nordson and customer safety requirements, including PPE usage, site orientation, lockout/tagout expectations, and travel safety practices.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENT

• Associate degree or two-year technical degree in Mechanical, Electrical, Mechatronics, Industrial Technology, or a related field preferred; equivalent hands-on experience may be considered.
• Five or more years of experience supporting plastics extrusion, polymer processing, pelletizing, filtration, tooling, process equipment, industrial maintenance, or related field service applications preferred.
• Demonstrated experience troubleshooting mechanical and electrical issues in industrial plant environments.
• Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment preferred.
• Proficiency with Microsoft Office products required; experience with CRM or service management systems, such as C4C or Salesforce, preferred.

SKILLS & ABILITIES

• Strong mechanical aptitude with hands-on experience maintaining, assembling, adjusting, and troubleshooting industrial equipment.
• Strong electrical troubleshooting skills, including sensors, wiring, drives, controls, and related components.
• Working knowledge of hydraulic systems, schematics, PLCs, PID controls, process control integration, and AC/DC drive sy