Claims Director, Rideshare

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Claims Director, Rideshare based in United States.

This is a senior leadership role responsible for shaping and scaling a modern, technology-enabled claims organization focused on rideshare-related property, auto, and bodily injury claims. You will oversee the end-to-end claims experience, ensuring each customer interaction is handled with speed, accuracy, and empathy while maintaining strong operational discipline. The role blends strategic direction with hands-on leadership, requiring you to guide teams, optimize workflows, and improve performance through data and automation. You will work closely with product, engineering, and operations leaders to build smarter systems that reduce friction and elevate the customer journey. This is a highly cross-functional environment where innovation, continuous improvement, and customer-centric thinking are core expectations. You will also serve as a key escalation point for complex cases while driving consistency and accountability across distributed teams. The ideal candidate thrives in fast-changing environments and is motivated by transforming traditional claims operations into scalable, future-ready systems.