Patient Representative

Description

ABOUT THE STEADMAN CLINIC

Join The Steadman Clinic Team and embark on a rewarding career where you can make a life-changing impact on the lives of professional athletes and community members alike. Here, you won't just be part of a world-renowned orthopedic team; you’ll play a vital role in delivering exceptional, patient-centered care that transforms lives. You'll also be surrounded by the stunning mountain communities that are home to our clinics, allowing you to enjoy a unique lifestyle that balances professional growth with outdoor adventure and the rewarding experience of making a positive difference in people's lives. This is more than a job; it’s an opportunity to blend your professional passion with an extraordinary lifestyle in the heart of the Rockies. Come be part of something truly special!

POSITION DETAILS

Job Title: Patient Representative & Support Services

Status: Full-time, year-round; Benefits eligible

Classification: Non-Exempt - Hourly

Location: This is a unique opportunity to be based full-time in Aspen, CO. This position qualifies for Employee Housing via APCHA. Housing is not guaranteed and based on availability. Click here to learn more about the Employee Housing program with Aspen Pitkin Housing Authority.  This role requires you to be onsite at our Aspen clinic.

Schedule: Monday - Friday; 40 hours

Pay Range: The entry pay range for this position is $22.00/hour and is dependent on experience. Entry pay may increase from this base rate based on health care or applicable customer service experience.

This position is an exciting opportunity to step into a dynamic role where you'll have an opportunity to serve as in a cross-disciplinary support role and providing clinic and patient support. With on-the-job training, you'll have the chance to enhance your skills and make a meaningful impact every day!

POSITION OVERVIEW

The Patient Representative is a key member of the Aspen Clinic Team, responsible for providing a warm and welcoming experience for patients from the moment they arrive. This role includes greeting patients, handling administrative tasks associated with patient processing, and ensuring the waiting area is clean and inviting. The Patient Representative serves as an excellent communicator, adept at interacting with individuals across all professional levels and adapting to the needs of a dynamic environment. This position also involves managing correspondence as directed, performing front desk duties such as answering phones, directing calls, assisting patients with inquiries or concerns, and determining access for unscheduled visitors. The Aspen based Patient Representative is expected to flex into other areas as needed, supporting the team in various capacities to ensure smooth and efficient clinic operations. 

CORE RESPONSIBILITIES

Patient Check-In & Support:

• Checking patients in and out: ensure registrations and required forms are complete and updated, insurance cards & drivers licenses are current and scanned, and schedule follow-up appointments as needed.
• Check all clinic schedule(s) the day prior and make detailed notes as to who needs paperwork, updates, and which patients have a balance or copay to collect.
• On a daily basis, manage all correspondence for the clinic: distribute any incoming mail, interoffice mail, and special deliveries. Checking and returning all messages, replying to emails.

Payment Processing & Financial Management:

• Process payments to the clinic: input patient charges on a continual basis, collect and record payments and payment information, balance cash drawer and prepare and reconcile daily deposit funds; use correct procedure to document and report any discrepancies. Settling daily balances and saving in the company drive under batches.
• Collect on past due balances, copays, and private pay accounts, start payment plans if necessary.
• Obtain, secure and ensure sufficient cash denomination to provide change; responsible for safekeeping of all change funds and revenue collected during the day.

Clinic Oversight & Organization:

• Maintains overall organization and physical image of the waiting room through the day, ensures refreshments for patients are stocked and available.
• Making sure that all business cards are stocked in patient rooms & front desk.
• Assist with training new staff members in the role including but not limited to shadowing, answering questions, assisting with patient conversations, checking for