Sr. Field Adjuster, Homeowner Claims - Fresno, CA (Local)

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Job Title

Sr. Field Adjuster, Homeowner Claims - Fresno, CA (Local)

Requisition Number

R7799 Sr. Field Adjuster, Homeowner Claims - Fresno, CA (Local) (Open)

Location

California - Home Teleworkers

Additional Locations

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Sr. Field Adjuster, Homeowner Claims in Fresno, CA.

Please note that this is a remote position located in Fresno, CA, or surrounding areas. Local travel will be required.

Your Role: As a Sr. Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate, and settle homeowners’ property/personal property claims, including adjustment to conclusion; involves low- to higher-complexity claims that typically require physical inspection. You will be the owning adjuster for all claims assigned at the Field Adjuster level. In this role, you will be expected to progress to the competency level of a Level 5 Homeowner Adjuster. May be required to assign, coordinate, and oversee independent adjuster assignments.

Your Work:

• Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually.
• Contacts and meets with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property.
• Determines scope of repairs. Prepares a repair bid using Xactimate estimating system.
• Comes to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor.
• Follows the repair process to conclusion.
• With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
• Settles and pays dwelling or other structure damages once the coverage analysis is completed.
• Handles all correspondence to ensure the file is regulatory compliant.

Required Experience, Education and Skills:

• Requires 6+ years related professional experience with transferrable skills.
• 4+ years claims experience with preferred emphasis on homeowner claims.
• High school diploma required.
• Related bachelor’s degree or higher may be in lieu of 2 years experience.
• Knowledge of Xactimate repair estimating system.
• Knowledge of homeowner policies and procedures.
• A valid driver’s license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required.

What would make us excited about you:

• Bachelor Degree or combination on education and experience.
• 2+ years field experience.
• Knowledge of home construction.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA