Senior Director, Student Momentum Operations

The Senior Director of Student Momentum Operations leads the planning and implementation of the college’s student success work across the academic year. This role ensures that the college’s plans to help students start strong, stay on track, complete their programs, and successfully transition to a bachelor’s degree or the workforce are carried out in consistent ways each semester. The Senior Director coordinates college-wide student success routines across Academic Affairs, Student Affairs, Enrollment Services, and related units so that students experience clear guidance and timely support throughout their time at the college. A guiding principle of this work is to design the college experience from the student perspective— organizing institutional processes, practices, and services in ways that best support student success. Working closely with the Executive Director for Student & Institutional Success, the Senior Director translates student success priorities into coordinated semester plans and cross-campus operational routines that support student progress from entry through completion. This role works across campus units to ensure shared timelines, clear responsibilities, and consistent practices that help students move forward. The Senior Director supervises the Student Insight team and ensures that student feedback and success data inform continuous improvement across the college. The role also explores and pilots new technologies, tools, and work processes that enhance the student experience.

ESSENTIAL JOB FUNCTIONS 

• Leads the planning, design, implementation, and coordination of the college's student success operations each semester.

• Develops and maintains the college-wide semester calendar for student success activities and coordinated outreach. 

• Directs key operational routines that support student momentum across the academic year, including engagement efforts, progress monitoring, retention support, completion readiness activities, and coordinated student support. 

• Ensures campus teams are prepared to carry out student success routines each term. Monitors student progress indicators and coordinates timely responses when risks to student success emerge. 

• Translates institutional goals for student success into practical operational plans. Collaborates with the Executive Director to turn college priorities into semester plans and coordinated activities. 

• Supports campus teams in understanding how institutional goals should be reflected in daily practices. Monitors progress and provides assistance to leadership and teams to adjust practices when improvements are needed. Ensures operational practices remain aligned with institutional direction. 

Operational & Student Insight Leadership

• Provides leadership to the Student Insight team and ensures that student experience information informs operational improvement.

• Oversees the collection and communication of student feedback and student success data.

• Provides clear summaries of student experience trends to campus leaders. 

• Helps departments use data and feedback to improve programs, services, and outreach. Supports campus teams in closing the loop on student feedback. Identifies opportunities to improve student experience through new tools, technologies, and work processes.

• Explores and pilots new technologies that support advising, communication, student outreach, and student engagement.

• Test new operational approaches that simplify student processes or improve coordination between services. 

• Works closely with campus partners to evaluate pilot projects and determine whether they should be expanded across the college.

• Encourages practical experimentation to help the college adapt to changing student needs and emerging technologies.

• Oversees the planning, development, and coordination of semester routines and events. 

• Supports recruitment, hiring, delegation of responsibilities, and professional development for staff, conducts annual evaluations, and manages personnel actions, including pay adjustments, promotions, and disciplinary measures, in collaboration with executive leadership and Human Resources, ensuring adherence to college policies. 

Cross-College Collaboration

• Directs student success efforts across departments to ensure students experience the college as organized, connected, and supportive. Convenes operational teams from Academic Affairs, Student Affairs, Enrollment Services, and related units. 

• Clarifies responsibilities and timelines for student success activities across departments.

• Leads outreach and communication so students receive clear and consistent guidance.