Project Employee, Digital Operations Center

WORK OPTION: In Office

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This is a temporary position with an expected duration not to exceed (10) months. 

Position Summary:
This position is responsible for the quality assurance of NBA digital products across multiple platforms with an emphasis on mobile applications, web and connected devices. The Project Employee, DOC will monitor live NBA, WNBA, NBA G League and NBA 2K League games on these platforms and escalate any issues through the proper channels. In addition, the project employee will evaluate and report on digital offerings from across the sporting landscape, both domestically and internationally.

Major Responsibilities:

• Monitor live NBA, WNBA, NBA G League and NBA 2K games across the suite of digital products

• Execute incident management escalation procedures including issue intake, triage, mitigation and stakeholder management during the lifecycle of all issues impacting the NBA’s owned and operated digital products

• Provide real time support to NBA team operational representatives and stakeholders to support initiatives regarding live and VOD direct to consumer digital access to local market NBA fans via NBA.com and the NBA App across all supported devices

• Generate reporting catered to new initiatives and features dedicated to supporting NBA team integrated and locally accessed direct to consumer live and VOD streams 

• Utilize live game operations tooling to assess the quality of live game streams and perform manual overrides to help mitigate potential issues  

• Quality control of the NBA, WNBA and NBA G League digital products across a variety of platforms including web, mobile web, iOS, Android and connected devices 

• Address or highlight business issues related to all NBA, WNBA, NBA G League and NBA 2K League digital products communicate and collaborate with internal product, engineering, content and broadcast team regarding issues with any of the digital products

• Research new digital technologies to support new innovation opportunities for NBA, WNBA, NBA G League and 2K League Identify product and/or design flaws to be addressed by the Product Development teams

• Evaluation and reporting on non-NBA, WNBA, NBA G League and NBA 2K League digital offerings from across the sporting landscape, both domestically and internationally

• Assist with the production of actionable insights to support product and content decisions

• Own of data-driven research projects for a variety of digital products

• Create reports around key initiatives and overall product performance

• Monitor message boards and social media outlets and report on fans positive/negative feedback relating to our products

 
Required Skills/Knowledge:

• Strong analytical skills with attention to detail

• Experience creating reports and presentations 

• Familiarity with the digital analytics space and how to evaluate the performance of websites and apps

• Knowledge of digital analytics and visualization tools is a plus (e.g. Adobe, Tableau, etc.)

• Passion for delivering world-class online, mobile, and application experiences for sports fans

• Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teams

• Experience with incident management and/or customer support tooling is preferred (e.g. Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.) 

• Active user of digital products 

• Familiarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVs

• Knowledge of and passion for basketball

• Willingness to learn and master multiple digital products 

• Strong research and analytical skills

• Good multi-tasking and project management skills!

• Ability to work in high-pressure environments 

• Knowledge of the current digital sports landscape

• Familiarity with various premium sports packages inside and outside the NBA

• Excellent communication and interpersonal skills

Education:

Bachelor's degree required

Salary Range:

$32.00/Hourly

Job Posting Title:

Project

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical; short-term disability; mental health coaching/therapy; and sick time.

Eligibility Note: Not all positions are eligible for these benefits; eligibility may vary by role.