Technical Account Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description :

As a Technical Account Manager (TAM) at PAR Technology Corporation, you will be responsible for managing a portfolio of enterprise client accounts. You will leverage your customer-facing skills and technical acumen to help our enterprise clients ensure they are getting the most out of their POS, back-office solution, and payments.   You will provide proactive advice and guidance to help our clients identify potential ways that PAR products can address specific areas of need within their business, as well as provide high-quality technical support assistance where needed. You will work closely with our clients to build strong relationships, assist them in identifying new features and functionality that will drive efficiencies in their business, and ensure customer satisfaction.  

Position Location:  U.S. Remote

Reports To: Manager, Technical Accounts

What We’re Looking For:

• 4-year technical degree or equivalent experience in a related field  

• 5 years experience with POS and back office software for restaurants  

• 2+ years of demonstrated implementation experience in an enterprise technology environment with experience delivering to large, complex enterprise customers  

• Strong listening skills, customer orientation, and attentiveness to customer needs  

• Natural relationship builder with empathy for clients  

• Strong problem-solving skills and ability to prioritize competing priorities.  

• Ability to support multiple, concurrent initiatives with multiple stakeholders  

• Self-motivated with a track record in customer multi-unit implementations  

• Ability to self-train, to stay current with the technology and security in restaurant and retail industries  

• Previous experience in the Hospitality industry in a management role preferred  

• Comfortable working in a dynamic, agile technical organization with a growing customer base 

• Experience with CRM and/or CSM platforms (Salesforce, Dynamics, Totango, Gainsight) a plus  

• Demonstrated ability to create a Customer Success plan  

Additional Skills:

• Experience engaging with and presenting to C-Level executives  

• Excellent customer service and interpersonal skills  

• Strong operational, project, and time management skills  

• Excellent verbal and written communication skills to communicate with technical, non-technical, and diverse customers  

• Ability to work cross-functionally and influence without direct authority  

• Strong consulting, organizational, and process improvement skills  

• Strong analytical, critical thinking, and problem-solving skills  

• Solid knowledge of application design, database tools and relevant computer applications within the restaurant and hospitality industry preferred  

• Familiarity with web API’s  

• Ability to manage ambiguity and apply problem-solving skills to unique situations  

• Capability to communicate financial and technical concepts and specifications clearly and efficiently  

Unleash your potential: What you will be doing and owning:

• Develop and nurture strategic relationships with key enterprise client stakeholders to understand a client’s business needs.  

• Proactively facilitate client-facing conversations, providi