Sr. Manager, IT Systems & Security

Who We AreHively, derived from ‘lively’ and ‘hive’, is a thriving community full of life and energy. At our core, we are a family-centered social impact organization dedicated to multi-generational well-being. Our mission is to strengthen and support children and their families throughout Alameda County. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can significantly change children and parents' possibilities to thrive in life. If this resonates with you, we invite you to apply to join our team! 
Our Team & Culture Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect. 
About The RoleWe're seeking a highly motivated and experienced Sr. IT Systems & Security Manager to drive the strategic enhancement and security of our technology infrastructure. This role is primarily focused on efficiency, integration, and continuous improvement, with a critical mandate to ensure our systems and practices meet rigorous cybersecurity and regulatory standards, particularly HIPAA.
This is a high-impact role where your expertise will be crucial in making our organization more efficient, secure, and compliant. You will drive meaningful change, implement cutting-edge solutions, and directly ensure the effectiveness and trust of our technology systems. If you thrive on optimizing processes while upholding the highest standards of security, we encourage you to apply!

What You Will Do

• IT Strategy, Vendor Management & Reporting
• Act as the strategic IT partner to the organization, continually evaluating and optimizing all tools and systems to maximize efficiency and support business goals.
• Oversee and manage our Managed Service Provider (MSP) and other key IT vendors, holding them accountable to SLAs, vetting new services, and ensuring quality delivery.
• Manage the budget for all IT systems and software licenses, identifying opportunities for cost savings and efficiency gains.
• Handle escalated IT issues and provide support on the ground as needed, ensuring comprehensive technical support for all employees.
• Automate aspects of IT processes and systems wherever possible, leveraging tools like Rippling for efficient user account provisioning/de-provisioning and access management.
• Implement and manage Single Sign-On (SSO) and MFA across all major applications to enhance security and user experience.
• Systems Optimization and Employee Enablement
• Research, evaluate, and recommend new technologies that can enhance organizational capabilities and efficiency.
• Project manage the organizational rollout of new tools and platforms, ensuring successful implementation, employee training, and adherence to security guidelines.
• Manage and optimize our core Google Workspace (G Suite) environment, ensuring seamless user experience, advanced security configurations, and effective utilization of collaboration tools.
• Lead projects focused on integrating disparate software applications and data sources to create seamless, automated workflows, with security as a priority in all integrations.
• Implement and manage data systems, ensuring organizational data is easily understood and available.
• Lead organization-wide knowledge management and data integrity efforts, ensuring systems and processes support long-term continuity. 
• Establish best practices, standards, and training that promote effective knowledge sharing and optimal use of technology tools and applications.
• Work cross-functionally with teams to identify areas for improvement, bottlenecks, and develop solutions to improve workflows.
• Cybersecurity & Compliance Leadership
• Develop, implement, and enforce a robust cybersecurity strategy to protect Hively's assets and data.
• Lead and manage projects focused on security compliance, ie HIPAA, ensuring all systems handling client data meet current regulatory requirements.
• Work with the MSP and internal teams to implement security best practices (e.g., strong authentication, vulnerability management) during all system integration and optimization projects.
• Develop and regularly update security compliance policies and procedures to align with regulatory requirements and best practices.
• Design, implement, and track cybersecurity awareness training programs for all employees, ensuring high participation and effectiveness.

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