Senior HRBP, Operations

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Senior HRBP, Operations

We are seeking a proactive, experienced, and strategic Senior HR Business Partner (HRBP) to support our Operations department, inclusive of our CX and Core Operations teams, which includes a large, diverse, distributed workforce spanning both exempt and non-exempt employees. In this role, you will be a key thought partner to senior leadership, responsible for providing HR leadership and consultation across the team. You will support a large hourly workforce and guide and influence leaders of our remote-first teams.

This position is ideal for someone who has strong operational HR experience, particularly in environments with significant hourly populations (manufacturing, warehouses, customer experience etc.). The right candidate will have a mix of hands-on HR expertise and the ability to build systems, processes, and policies that scale as we grow. An ideal candidate is a strategic thinker who thrives in fast-paced, dynamic environments and is skilled at making judgment calls with minimal guidance.

Key Responsibilities:

• Strategic HR Leadership: Partner with senior leadership to provide strategic HR guidance and help scale and shape the future of our Operations department. Lead HR initiatives that drive performance, engagement, and organizational effectiveness.
• Employee Relations & Risk Management: Offer proactive and consultative support in managing sensitive employee relations issues, identifying patterns, and implementing solutions to prevent recurring challenges. As needed act as mediator and/or investigate escalated employee relations issues 
• Leadership Development & Coaching: Provide coaching and guidance to leaders across the Operations team. Help them develop the skills necessary to manage their teams effectively while fostering a high-performance culture.
• Scaling & Systems Optimization: Work with leadership to design and implement processes, policies, and systems that enable scaling in a growing, remote-first organization. Innovate with tools, vendors, and technologies to improve efficiency and effectiveness in managing both hourly and exempt employees.
• Workforce Management: Lead HR efforts to support a large non-exempt workforce, ensuring that policies, procedures, and practices are aligned with business goals and compliant with legal requirements.
• Succession Planning and Org Development: Assist in succession planning and leadership development, ensure the right people are in line for future leadership and ‘critical role’ positions. Partner with leaders to make org design decisions and build a high performing culture
• Performance Management: Help define and track performance KPIs for the Operations team. Ensure that employee performance is aligned with the company's values and strategic objectives.
• Team Management: Directly manage HRBPs, providing guidance, mentorship, and oversight to ensure high levels of performance and engagement within your team.

Qualifications:

• • Experience:
  • At least 7-10 years of HR experience, with a significant portion spent in an operations-heavy environment including Customer Experience (preferably manufacturing, warehouse, or similar industries)
  • Experience supporting large hourly and exempt workforce