Customer Experience Coordinator - Healthcare Staffing

Customer Experience Coordinator – Healthcare Staffing

Exciting Opportunity Alert! Join NurseCore, a national leader in healthcare staffing, as our Customer Experience Coordinator. This role is pivotal in ensuring exceptional experiences for our clients, employees, and healthcare facilities. You'll play a key part in recruitment support, credentialing, scheduling, technical troubleshooting, data management, telephonic outreach, and post-placement follow-up. We're looking for individuals with strong organizational skills, exceptional communication abilities, and a passion for customer service. This position offers competitive compensation and benefits and the chance to grow and thrive in a rewarding career at the heart of healthcare!

Duties & Responsibilities:

• Recruitment Assistance: Collaborate closely with our Success Manager to engage effectively with candidates.
• Credentialing and Compliance: Verify credentials and maintain accurate records with meticulous attention to detail.
• Scheduling and Facility Coordination: Provide seamless support for scheduling tasks and address inquiries to ensure smooth operations.
• Technical Support: Swiftly resolve virtual interaction issues to maintain seamless communication.
• Data Management: Ensure precise data entry of client information, following our high standards.
• Telephonic Outreach: Support our sales team with calls and contribute to potential business development efforts.
• Post-Placement Follow-Up: Ensure client satisfaction and gather valuable feedback post-placement.
• Support AWESome company initiatives.

Qualifications:

• Organizational Skills: Ability to manage multiple tasks efficiently with a keen eye for detail.
• Communication: Excellent written and verbal skills, focusing on delivering outstanding customer service.
• Technical Proficiency: Comfortable using recruitment software, ATS, and adept at handling virtual communication tools.
• Collaboration: Enjoy working in a dynamic team environment and thrive in adapting to changing priorities.
• Sales Acumen: Identify opportunities to contribute to our growth and success.
• Professionalism: Maintain integrity, confidentiality, and a commitment to our core values.

Education/Experience:

• Education: A college degree is preferred.
• Experience: Prior experience in customer management or similar roles is advantageous.