Head of Behavioral Health

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About the Role:

The Head of Behavioral Health serves as the senior clinical leader for Headway’s nationwide behavioral health network, delivering both telehealth and in-person care. This role is responsible for setting and stewarding the organization’s clinical vision, maintaining clinical quality and patient safety, and ensuring a compliant clinical governance infrastructure across all states of operation. In partnership with operational, legal, product, and clinical group leaders, this position ensures safe, evidence-based, compliant care while enabling scalable growth.

The leader oversees clinical policy, provider education, risk management, quality improvement programs, and cross department collaborative structures. They function as the organization’s subject-matter expert in behavioral health standards and regulatory expectations.

Key Responsibilities: 

Clinical Governance & Quality

• Oversee a comprehensive national clinical governance framework, including PC compliance, quality oversight, risk identification/mitigation, and continuous improvement programs.
• Define and implement enterprise wide clinical quality metrics, dashboards, and performance monitoring systems (e.g., outcomes measurement, documentation quality, safety indicators, adherence to practice standards).
• Oversee key governance bodies (e.g., Quality & Safety Committees, Credentialing Committee, Clinical Policy Council).
• Oversee clinical audits, chart reviews, and investigations related to clinical performance or safety concerns.
• Ensure appropriate state-by-state oversight structures, including in-state clinical leadership when required by regulation or payer standards.

Patient Safety & Risk Management

• Develop and operationalize an organization-wide patient safety program, including incident review processes, root-cause analyses, and system-level action plans.
• Serve as clinical decision-maker in escalated high-risk cases or clinical disputes.
• Partner closely with compliance/legal to ensure adherence to CPOM, payer requirements, state practice acts, telehealth regulations, prescribing rules, and emergency protocols.
• Develop and maintain a system of clinical procedures for high-acuity scenarios (e.g., suicidality, psychosis, duty to warn, emergency transfers).

Provider Oversight & Credentialing

• Collaborate with credentialing teams to oversee vetting standards, privileging criteria, and ongoing competency assessments.
• Develop and maintain provider remediation pathways, coaching processes, and disciplinary procedures.
• Oversee state by state compliance adherence for supervision, collaboration, case consultation frameworks, and multistate provider groups.

Clinical Education & Training

• Build and oversee a comprehensive clinical education program, including onboarding, continuing education, and targeted training in designated specific skills (e.g., risk assessments, documentation excellence, CPT coding, evidence-based treatments).
• Direct development of standardized care pathways and clinical guidelines.

Strategic Leadership & Cross-Functional Partnership

• Advise executive leadership on behavioral health strategy, quality initiatives, and clinical implications of business decisions.
• Serve as a key voice in collaboration with other team members partnering with product, engineering, payer contracting, operations, and growth teams to design scalable, safe clinical systems.
• Represent the organiz