Position Title

Assistant Director, Collections (HB)

Southlake Campus

Position Summary / Career Interest:

The Assistant Director, Collections (HB) is responsible for efficient, effective oversight of collections for hospital billing across the enterprise. The Assistant Director, Collections (HB) directs, develops and implements strategies for the timely collections of accounts and proactively works to minimize insurance denials. Provides direction and leadership to departmental staff, directs the employee workflow and performance by leading and mentoring the team, engaging effectively with payors for timely account resolution and utilizing data analytics to drive performance improvement. Ensures a high level of customer service is provided. Interacts closely with Director of Collections (HB) and supports the overall vision of department and organizational goals. Supports and adheres to The University of Kansas Health System's Code of Ethics and Business Standards.

Responsibilities and Essential Job Functions

• Assists in directing the operational performance and overall management of the HB Collections functional areas.
• Establishes tracking, trending and reporting of payer performance.
• Responsible for support, leadership and guidance to Collections (HB) team
• Analyzes for trends and root causes, and solves complex operational issues (i.e. identifies optimizations)
• Works to enhance the patient experience, by reducing hand-offs between teams and simplifying customer-facing processes across all enterprise
• Implements and monitors compliance with UKHA and governmental and managed care reimbursement policies and regulations.
• Maintains a working knowledge of applicable laws, regulations and payer contract agreements as they relate to assigned responsibilities and educates staff appropriately.
• Collaborates with staff and departments with the overall goal of improving revenue cycle processes, including minimizing bad debt and administrative write-offs, reducing accounts receivable while maintaining a high level of cash collections, reduce claim submission lag, and maximize use of human and capital resources efficiently.
• Assists in preparing department budget and monitors cost centers within respective downline.
• Ensures accurate and timely processing of assigned functions by establishing and maintaining quality and productivity measures are in place, reviewed and acted on appropriately.
• Work closely and collaboratively with Revenue Cycle Leadership Team, Clinical Leadership Team and Finance Teams to optimize outcomes.
• Establishes, maintains and monitors performance of outside vendors supporting assigned responsibilities.
• Provides leadership, motivation and inspiration to downline managers and staff within the department.
• Focuses on departments internal and external stakeholders and support the team’s ability to deliver a high level of customer service and meet customer expectations.
• Provides feedback and works directly with clinical staff and departments to identify trends and to develop and implement action plans for improving revenue cycle workflows.
• Establishes and monitors reports to provide overall status of assigned functions and identify trends. Shares reports and results as appropriate.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelors Degree in Healthcare Administration, Business Administration, Finance or a related field of study from an accredited college or university
• 6 or more years of experience in healthcare revenue cycle operations
• 5 or more years of leadership experience
• Designated Epic training must be completed within 6 months of hire into position

Preferred Education and Experience

• Master's Degree in Healthcare Administration, Business Administration, Finance or a related field of study from an accredited college or university
• 7 or more years of experience in healthcare revenue cycle operations
• 6 or more years of leadership experience

Preferred Language Skills

• Fluent Spanish - Ability to read, speak, and write Spanish.

Knowledge Requirements

• Demonstrated leadership and team management skills
• Solid operational management and process/technology optimization skills
• Excellent personnel management and