Customer Enablement Manager - German Speaking (Berlin, Germany)

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

As a German or French speaking Customer Enablement Manager, you’ll partner closely with Enterprise Account Executives and lead both 1:1 time-bound engagements as well as ongoing 1:many engagements all designed to help ensure our customers are successfully adopting Figma at critical stages of their lifecycle. You will demonstrate deep product knowledge, workflow standard processes, and change management techniques to provide effective consultation and guidance to your customers on how they can best optimize their use of Figma, specific to their needs.   As an early member of the team, you’ll work closely with our Senior Director of Customer Experience to help bring to life our customer enablement strategy designed to lead our customers toward sustained success. You’ll act as a product expert and adoption consultant, building and leveraging key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an outstanding and value-oriented customer experience.   You’ll use metrics and customer feedback to identify new programs and resources needed to better engage and enable our customers. You are an excellent communicator and skilled project manager with a passion for customers, and we can’t wait to meet you!   We'd love to hear from you if you have:

• Excellent communication skills in both written and spoken English and German/French
• Experience in Customer Success, Onboarding, Implementation, or Account Management roles and have supported customers at multiple stages of their lifecycle
• Experience in creating and facilitating training sessions and workshops 
• You are customer-centric, value-oriented and take a consultative approach to working with key partners across functions and seniority. You have strong project management skills and experience working with multiple customers concurrently
• You operate with excellence and have a track record of creating significant impact

While not required, it’s an added plus if you also have:

• Have experience using or working with Figma or strong product acumen and the ability to quickly develop proficiency
• Experience in Design or Design Ops
• Experience supporting a complex, technical SaaS product with multiple audiences

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.   #LI-KS1

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

• Holding interviews in an accessible location