Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The System Implementation Senior Trainer is a dynamic and experienced training professional with an advanced understanding of casino software systems and operations. As a System Implementation Senior Trainer he/she is responsible for providing advanced level software training services to LNW customers and internal employees, as well as providing recommendations on system utilization and efficiencies. Training services include, but are not limited to, supporting customer and employee use of LNW enterprise software and hardware, selected vendor computers and operating systems, and training programs.  Additional services include, but are not limited to conducting business analysis and advanced follow-up training services.

Essential Job Functions:

• Has a strong command of a core LNW product; with the ability to train and support said product, as well as an intermediate knowledge of at least two LNW cross-products

• Ability to read, analyze, interpret, and apply all current and future systems training, installation, and user guide documentation of LNW products and interfaces supported by the Training Department

• Creates, updates and maintains learning material, such as training agendas, course curriculum, job aids, training videos, PowerPoint presentations, user manuals, business process workflows, learning guides, quick reference guides, sign in sheets, evaluations and all other related learning materials for training classes

• Conducts and interprets business and Gap analysis; documents and translates business processes into software functionality; configures the LNW Systems and customizes test scripts to fit casino business practices

• Ability to prepare and setup environment for hands-on training activities

• Deliver advance instructor-led classroom training for both in-person and remote participants including customers and employees

• Independently delivers and supports Unit Testing, Super User Training (SUT), End User Training (EUT), User Acceptance Testing (UAT), and advanced follow up training and issues resolution

• Trouble-shoot technical issues during training classes and project life cycle; identify solutions or workarounds

• Provides go-live support in all areas of the casino, and ensures that software is performing properly

• Responsible for mentoring, monitoring and evaluating entry level and lead system trainers

• Actively participant in the continuous improvement process for curriculum, student classroom experience, and trainer effectiveness

• Schedules and facilitates training for internal and external customers on LNW Technology products 

• Identifies, promotes and schedules future training engagements for customers

• Collaborates with cross-functional teams of technical and non-technical stakeholders across multiple business units and acts as a liaison between the customer and LNW

• Performs additional duties as assigned

Qualifications

Qualifications:

Training and/or Experience:

• Minimum of three years training, teaching or related experience

• Minimum of three years technical experience preferably software related

• Minimum of two years casino operations, gaming experience and/or LNW System product knowledge

• Accounting or Marketing experience a plus

Knowledge, Skills and Abilities:

• Intermediate knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Visio)

• Intermediate knowledge of Atlassian JIRA

• Intermediate knowledge of Bomgar remote support software

• Basic SQL knowledge; ability to read/write basic queries

• Basic knowledge of database engines, table structures and services

• Basic knowledge of networks, server architecture and infrastructure

• Strong technical, analytical and creative problem-solving skills, questioning and feedback skills

• Must possess and maintain a valid driver’s license and passport

• Ability to secure and maintain gaming licenses

• Must have excellent communication skills (written and verbal)

• Must have multi-tasking experience and abilities

• Strong customer service skills

• Strong grasp of adult lear