Senior Identity and Access Management (IAM) Operations Analyst

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. 

WHAT WE ARE ABOUT: 

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

WHAT WE CALL THIS ROLE: Senior Identity and Access Management (IAM) Operations Analyst 

WHAT YOU’LL DO:  The Senior Identity and Access Management (IAM) Operations Analyst is responsible for supporting day to day activities ranging from identity life cycle management (joiner, mover and leaver), access management and access reviews, automation of processes and help build centralized Identity and Access Management (IAM) program, by leveraging key technologies and IAM best practices. This role reports to the Head of Identity and Access Management & IT Infrastructure Services and plays a pivotal role in the success of the Duck Creek Information Security Strategy. 

As a Senior IAM (Identity and Access Management) Operations Analyst, your key responsibilities would involve managing and maintaining access controls within an organization's IT environment. This typically includes: 

• Overseeing and enforcing policies related to user access, ensuring compliance with security standards and regulations 

• Managing the entire lifecycle of user identities, from onboarding to offboarding, ensuring timely provisioning and de-provisioning 

• Granting and revoking access rights based on job roles, responsibilities, and changes in personnel 

• Conducting regular audits to identify and address security vulnerabilities, ensuring adherence to industry regulations and internal policies 

• Responding to security incidents related to identity and access, investigating breaches, and implementing corrective actions 

• Implementing and managing systems for secure user authentication and authorization processes 

• Ensuring that security policies related to access and identity are consistently applied and enforced 

• Collaborating with other IT teams to integrate IAM solutions with other systems and applications. Identifying and mitigating risks associated with identity and access management, and implementing measures to enhance overall security 

• Maintaining documentation of IAM processes and activities, and generating reports for management and audit purposes 

• Providing training and awareness programs to users and other IT staff regarding best practices in identity and access management 

• Experience with IAM in both Cloud- and Hybrid-model environments 

• Understanding of Cloud Security frameworks and responsibilities 

• Experience with Identity Governance and Administration (IGA) and Privileged Access Management (PAM) tools (Okta experience highly preferred, or CyberArk and Delinea) 

• Troubleshoot, identify, and resolve technical identity and access management related issues