Sr Manager, Order to Cash

SR MANAGER, ORDER TO CASH

MOUNTAIN VIEW, CA

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

• Invested Relationships
• Fiscal Prudence
• Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

We are seeking an experienced Manager of Billing & Revenue Operations to lead our end-to-end revenue operational processes — from sales order processing and invoicing to collections and payment application.  Reporting to the Corporate Controller, this leader will be the connective tissue across Finance, Sales, Legal, and Customer Success, with a mandate to make our revenue operations faster, more accurate, and highly scalable.

WHAT YOU’LL DO: 

• Order-to-Cash Operations

• Oversee daily customer sales order processing in Salesforce (SFDC) and the internal billing application, and invoicing in NetSuite — reviewing for completeness and accuracy
• Lead collections efforts using dynamic, account-tailored communication strategies; maintain strategic oversight of high-value and delinquent accounts
• Anticipate inter-dependencies across the full Order-to-Cash cycle and proactively guide the team in identifying and resolving issues before they escalate
• Analyze operational errors and translate lessons learned into process optimization and system automation initiatives
• Develop the roadmap for billing and payments systems in collaboration with Biz Ops, Internal Applications, Accounting, and Customer support teams
• Support recurring, and usage-based, and consolidated billing models across a variety of subscription, invoicing, and payment term configurations

• Collections Forecasting & Cash Management

• Own the monthly and quarterly cash collections forecast, using aging bucket analysis (0–30, 31–60, 61–90, 90+ days), historical collection rates, and customer payment behavior to produce accurate projections
• Develop and maintain collection rate assumptions by customer segment, industry, contract type, and payment terms to refine forecast precision over time
• Build and continuously improve rolling cash receipt forecasts to support treasury, FP&A, and executive reporting on expected cash inflows
• Analyze DSO (Days Sales Outstanding) trends and identify root causes of variance between forecasted and actual collections; present findings and action plans to the Corporate Controller
• Partner with FP&A and the Corporate Controller to align collections forecasts with broader cash flow planning and liquidity management requirements
• Design and implement escalation workflows for high-risk accounts and aging receivables, integrating risk-adjusted collection probability into forecast models
• Leverage NetSuite and Salesforce data to automate collections reporting, forecast refresh cycles, and exception alerting
• Deliver clear, timely collections forecast reports to senior leadership, including variance analysis, coverage ratios, and recommended actions

• Cross-functional Leadership & Communication

• Serve as a trusted, clear communicator who can find common ground across sales, finance, legal, operations, and customer-facing teams
• Engage directly with customers on order, invoicing, and collections in