Sun Com Mobile Cluster Manager

General Purpose of Position:

The Cluster Manager (CM) is responsible for overseeing several retail locations and supervising multiple Retail Store Managers.

These responsibilities include driving sales metrics, executing operational initiatives, controlling expenses, handling personnel issues, implementing merchandising initiatives and applying company policies throughout the district.

The Cluster Manager are ultimately responsible for ensuring the highest level of customer service throughout their stores by constantly improving the capability of their team.

A Cluster Manager is a role model, leader, solves problems, makes informed decisions and leads the workforce wisely in order to achieve maximum results.

The CM must demonstrate strong leadership skills and develop, implement and manage programs and processes.

Qualifications Sales

• Demonstrate to other employees how to achieve and exceed sales targets.
• Assist with keeping district team up to date on industry, carrier and company changes.
• Coordinate sales promotion activities.
• Oversee preparation of merchandise placement and displays.
• Help solve problems that affect the stores service, efficiency, and productivity.
• Conducts one on one monthly performance reviews with all location employees to build more effective communications, to identify training and development needs and to provide insight for the improvement of Solution Specialist activity and performance
• Ensure staff is selling utilizing the proper steps to a quality and complete sale
• Provide up to date industry and carrier specific information to sales team

Operations

• Coach team to thoroughly learn all day to day procedure and role accountabilities.
• Follow up on location paperwork. Check for completion, accuracy, as well as safeguarding customer information
• Complete a quarterly inventory count personally with the Store Manager in each location.
• Review accurate and timely completion of RSM/RSC operational checklists.
• Assist in locate missing phones & perform physical recounts as necessary
• Remain aware and current on all performance markers both with the location, district and the market
• Monitor schedules and check for proper scheduling level to meet customer service and sale goals.

Personnel Management

• Oversee compliance of Store Managers with established Company policies and standards, such as safekeeping of Company
• funds and property, personnel practices, security, sales and record-keeping procedures by performing required audits.
• Drives sales performance; meeting individual, store and district sales goals through coaching, training, continually
• developing a sales team, monitoring and reviewing sales team progress.
• Assist in the recruitment and hiring of the most qualified Retails Store Managers and Retail Sales Consultants to meet the district's needs.
• Conduct orientation, train and coach the management staff in execution of daily tasks and to maximize sales.
• Coach team to consistently and accurately reporting data in business systems
• Participate in administering company policies and developing long range goals and objectives.
• Review operational reports and records to ensure adherence to Company policies and procedures,
• Coordinate new store openings and/ or closing of existing locations.