Lead Monitor Tech

Overview

At Houston Methodist, the Lead Monitor Technician position is responsible for key functions that assist and supports Management, the interprofessional healthcare team and acts as team lead in delivering high quality, cost effective care. The Lead Monitor Technician position provides training and assists staff in competency in electrocardiography (EKG), non-invasive blood pressure (NIBP), and pulse oximetry (SpO2), and monitoring and computer skills. In addition to the lead responsibilities, this position functions at an expert Monitor Technician level. This position provides direct patient care by performing patient preparation for monitoring. The Lead Monitor Technician position employs effective, prompt communication throughout the hospital complex and acts as the department liaison in the absence of Management. This position serves as the liaison between management, staff, and physicians for routine matters as the primary point of contact for resolving questions and issues for technician jobs as well as support staff, resulting in the delivery of exceptional patient care and adherence to standards of practice for optimal patient safety, quality outcomes, and customer service.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner

• Actively participates in making recommendations for improving working relationships in the department and with each nursing unit. Works well with others and facilitates problem resolution. Communication to promote both work efforts and problem resolution is clear and professional. Role models effective communication skills, assisting in team members' development of such skills

• Drives initiatives of improvement of department scores for employee engagement, i.e., peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Provides direct patient care by performing patient preparation for monitoring

• Assists Management in daily departmental operations and workflow to ensure timely service to patients and nursing units as assigned by Management

• Role models skills, through peer-to-peer accountability, towards improving departmental score for patient satisfaction

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Proficiently demonstrates EKG rhythm interpretation. Monitors O2 sats and blood pressure, understanding parameters when to call a nurse

• Drives quality patient care by vigilance in monitoring and prompt communication to unit staff. Assimilates and communicates information received from various sources to team members in an accurate, timely and effective manner

• Provides and accurately processes documents, quality data, and related centralized telemetry monitor (CTM) records

• Ensures all patient care equipment has had QC performed as required, is in safe working order p