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Technical Consultant (Dynamics 365 CRM)
iSoftStone, Inc.United States, United Statesfull_timeVerifiedPosted 5 Mar 2025
💰 $180,000/yr($160,000/yr – $180,000/yr)
About the role
iSoftStone, Inc. is seeking a Technical Consultant (Dynamics 365 CRM) to join our Team!Remote Opportunity - (US or UK candidates will be considered) Summary: iSoftStone North America is seeking a skilled and result-driven Technical Consultant with expertise in Microsoft Dynamics 365 CRM—specifically within Customer Service and Sales Hub modules. As a Technical Consultant, you will play a critical role in providing end-to-end solutions, ensuring the successful implementation, customization, optimization of Dynamics 365 CRM applications for our clients, and system integration with 3rd party systems. You will collaborate with both technical teams and business stakeholders to deliver solutions that enhance business processes, increase efficiency, and drive customer satisfaction. Responsibilities:Solution Design and Implementation:
- Collaborate with business analysts and stakeholders to gather and document business requirements for the Dynamics 365 CRM Customer Service and Sales Hub modules.
- Design and implement customizations, configurations, and integrations based on client needs.
- Develop solutions to automate business processes, enhance workflows, and improve CRM functionalities.
- Customize and configure Dynamics 365 CRM modules to meet client-specific requirements.
- Develop and maintain business rules, workflows, and custom entities within Dynamics 365.
- Implement and optimize dashboards, reports, and Power BI integrations to enhance decision-making.
- Work on integrations between Dynamics 365 CRM and other systems (ERP, marketing tools, etc.) using APIs, data connectors, and third-party tools.
- Lead or assist in data migration efforts, ensuring data accuracy and integrity during CRM transitions.
- Provide end-user training on Dynamics 365 CRM functionalities, best practices, and new features.
- Share knowledge and provide mentorship to junior team members as needed.
- Contribute to project planning, status reporting, and the overall delivery of Dynamics 365 CRM solutions.
- Ensure all technical documentation is complete, up-to-date, and easily understandable by both technical and business users.
- Stay up to date with the latest developments in Dynamics 365 CRM, including new features, best practices, and industry trends.
- Actively identify opportunities for process improvement and offer recommendations based on client needs.
- Experience with Microsoft Dynamics 365 CRM: Extensive hands-on experience, particularly with Customer Service and Sales Hub modules.
- Technical Skills: Proficiency in customization, configuration, and integration of Dynamics 365. Strong knowledge of Power Platform (PowerApps, Power Automate, Power BI) and Azure.
- Development Expertise: Expertise in C#, JavaScript, and SQL for building custom solutions, workflows, and troubleshooting.
- Solution Design & Business Process Understanding: Ability to gather requirements, design tailored solutions and optimize business processes using Dynamics 365 CRM.
- Integration & Data Migration: Experience in integrating Dynamics 365 CRM with other systems and handling data migration projects.
- Excellent problem-solving skills.
- The ability to translate requirements into functional specifications and technical designs.
- Able to present requirements and findings to a small audience in a professional setting (design reviews, code reviews, scrum standups, demonstrations).
- Previous experience demonstrating full lifecycle development, including concept, design, implementation (coding), testing, reviews, deployment, bug fixing, operational support.
- Previous experience coding for a multi-tiered application + microservice architecture.
- Experience training/mentoring on technical skills.
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