Head of Customer Success

Vendelux is a Series A SaaS company and we provide the system of record for event marketing. Our software platform provides proprietary insights that helps high-growth companies find the highest ROI events, conferences and trade shows to attend and sponsor. We have built an AI-powered platform that customers describe as an event marketer’s dream.

Vendelux was founded in 2021, and our recent $14 million Series A was led by FirstMark, whose portfolio includes companies like Shopify, Pinterest, Discord, Airbnb, Draft Kings, Carta and Justworks (amongst others). Our leadership team includes alumni from Shutterstock, Bain, Google, IBM and Compass.

We are now looking for a Head of Customer Success to join our leadership team and build a world-class customer success organization.

The ideal person has built the CSM function at an early stage, high-growth SaaS company and is passionate about the opportunity to help build this team here.

Scope of Responsibilities

• Recruit, manage and develop a global team of Customer Success Managers

• Be a great mentor for our CSMs and help with their career development and growth - we like to promote from within!

• Own the entire customer lifecycle, from onboarding to activation, growth, retention & upsells

• Reduce churn and drive Net Revenue Retention

• Develop internal processes and bring CSM best practices to our team

• Analyze customer insights from Vendelux data

• Be the voice of the customer with sales and product

• Understand SaaS benchmarks and ensure we are building a scalable business

Qualifications

• Great team member who contributes to our culture and our business

• Cares deeply about our customers and wants to help our event marketer clients succeed at their jobs

• Takes ownership and demands excellence from themselves and others

• Likes a fast paced environment and is a quick learner

• Results-driven and can prioritize activities with the greatest impact

• 5+ years with CSM leadership at a high-growth SaaS company

• Proven track record of overcoming challenges and showing progress

Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds.

Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.