Parts & Service Center Manager

Parts and Service Center Manager

Drive Repairs. Lead the Crew. Keep Fleets Rolling!

Location: Morgantown, PA

Your Impact – Big and Bold!

The Parts & Service Center Manager takes charge of daily operations, championing a safe, profitable, and streamlined environment that empowers the team to deliver exceptional results every day.

What a Day in Your Life Looks Like:

• Compliance: Drive excellence by ensuring the facility consistently follows national account programs for service work and turnaround times, applying standards to all customers unless otherwise directed.
• Communication: Elevate communication with internal and external customers through the creation and maintenance of efficient system reporting.
• Documentation: Keep revenue flowing smoothly by maintaining accurate paperwork and seamless paper flow to boost department profitability.
• Work Order Review: Take charge of reviewing all work orders, verifying quoted hours and materials, and stepping in to assist with service quotes when needed.
• Pre-Job Coordination: Collaborate closely with technicians before each job to ensure full understanding of quoted hours and repair scope.
• Scheduling: Lead daily communication with Service staff to expertly schedule units, adapting on the fly to meet customer expectations.
• Quality Control: Own the quality process by conducting thorough checks on completed units with techs and confidently signing off on work orders.
• Material Usage Review: Ensure optimal material use by reviewing completed work orders and promptly submitting paperwork to the materials department.
• Team Culture: Inspire a winning Parts team culture by defining clear job roles and streamlining order processing and shipping within 24 hours.
• Security: Safeguard the Parts & Service areas to maintain a secure, efficient workspace.
• Conflict Resolution: Quickly resolve parts shortages caused by allocation conflicts between Parts and Service.
• Training: Champion the training of the estimator/coordinator responsible for service coordination and parts sales, focusing on crystal-clear job descriptions.
• Inventory Management: Slash excess and obsolete inventory to keep stock lean and efficient.
• NCR Returns: Manage NCR returns meticulously, documenting monthly outcomes and ensuring credits are processed or justified.
• Inventory Planning: Lead the implementation and training of planners on JDE system for precise inventory management, with weekly usage reviews.
• Physical Inventory: Support the annual physical inventory process for Parts and Service departments to maintain accuracy.
• Stock Level Management: Ensure inventory levels are perfectly aligned with customer and regional facility demands.
• Safety Compliance: Be a safety champion by enforcing company and OSHA regulations, recommending improvements, and fostering a secure work environment.
• Safety Meetings: Lead brief, impactful weekly safety meetings, document key points, and coordinate OSHA training as required.
• Cleanliness & Organization: Maintain a spotless, 5S-standard workspace in the main shop and paint department every day.
• Capital Requests: Support the SR Director of Parts & Service in preparing timely capital requests and train backups to ensure continuity.
• Team Collaboration: Drive seamless collaboration between service and parts teams to crush department goals.
• Accounts Receivable: Manage parts order A/R with precision, ensuring credit card and invoice payments are processed promptly by accounting standards.
• Accounts Payable: Oversee A/P error processing to maintain smooth financial operations.
• Additional Duties: Tackle other assigned tasks with enthusiasm and professionalism.

What You Bring to the Table:

• Degree: Preferred educational background relevant to the role.
• Supervisory Experience: Proven leadership skills managing teams and operations.
• Technical Expertise: Minimum 5 years of hands-on experience repairing trucks and trailers.
• Facility Management: Previous experience running a repair facility, ensuring smooth daily operations.
• Software Proficiency: Good working knowledge of Microsoft Office suite.
• Financial Acumen: Understanding of basic credit and collections processes.
• Self-Motivation: A true self-starter who takes initiative and drives results.
• Teamwork: Ability to work well with others and foster collaboration.
• Organizational Skills: Skilled at handling multiple projects and deadlines with excellent organizational abilities.
• Communication: Exceptional phone etiquette that represents the company professionally.

Physical Requirements:
• Step into a dynamic office role where you’ll stay engaged-seate