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Senior Internal Control Officer.Injaz - RBG Operational Risk Unit.Retail Banking Group

Mashreq
United Arab Emirates, United Arab Emiratesfull_timeVerifiedPosted 3 Aug 2025

About the role

  • To provide valuable support to the Director- In Business Control & Governance to manage robust risk and governance framework.
  • Investigation and management of the issues as required.

To perform all duties assigned with respect to Governance & controls as per the expected TAT and quality standards.

Dimensions
  • Monthly MER tracking, follow up for closure and reporting.
  • Prepare Incentive payout for mortgage team as per approved plan.
  • Mortgage broker payout as per agreed contracts.
  • Entering mortgage payments in vendor management system to ensure timely payments.
  • To conduct regular visits to Vendor offices and check calling activities, transmittals, Chubb records, applications, and clean desk policy adherence.
  • To coordinate with CAM/Business on remediation/closure of CRS, Fatca, EID, KYC Compliance Exit cases
  • Review CM request/complaints received from CXCG, Branches, Sales & DBC for exceptional cases and obtaining approval as per ADM.
  • Reviewing and obtaining approvals to onboard CMs under MER.
  • To keep a track of the SOP, SLA’s, OPM documents for revision and update on a regular basis
  • To report potential frauds to F&I for further investigation 
  • Conduct RCSA sample test as per the required format, report exceptions to business and follow up for closure.
  • Review and rase incidents for ORE as required.
  • Review of applications (CASA for KYC Quality in specific incl. all other checks up to system update)
  • To ensure execution and completion of adhoc projects assigned by line manager.
  • Support business for audit readiness.
  • Auto BCM - Reviews and Approvals
  • Calling broker clients to ensure no frauds, as per SOP.
  • Sales mis tracking and reporting accurately and business support.
  • Timely closure of all audit items, RAR and QA issues
  • Training new hires and creating back up to ensure smooth workflow.

 

 

  • Should have excellent communication and analytical skills.
  • At least 2 years of experience in a similar role ideal.
  • A team player with positive attitude and ability to work under pressure.
  • Hard working, dedicated towards work and willing to take up challenges.
  • Graduate with adequate experience

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Company

Mashreq

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