Operations Coordinator, Youth Services (NCS) - Mayor's Office of Employment Development

THIS IS A NON-CIVIL SERVICE POSITION
 

Salary Range:

$59,410.00 ANNUALLY
 

Starting Pay: 

$59,410.00 ANNUALLY

Get To Know Us  
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary 
The Mayor’s Office of Employment Development (MOED) Youth Services Division connects Baltimore City youth and young adults ages 14–24 to education, employment, and career development opportunities through programs such as YouthWorks, YO! Baltimore, and the Workforce Innovation and Opportunity Act (WIOA). These initiatives provide job training, work experience, career counseling, and wraparound support to help young people build skills and transition successfully into the workforce. The Operations Coordinator supports the Assistant Director, Chief of Youth Services, by managing daily operations, fostering cross-department collaboration, coordinating special initiatives, and ensuring smooth execution of Youth Services programs. This role requires taking initiative, identifying improvements, and proactively supporting divisional goals.

Essential Functions 

Executive Support & Administrative Coordination

• Manage the Assistant Director’s calendar, schedule meetings, and ensure adequate preparation time and materials.
• Prepare agendas, take detailed meeting minutes, and track action items for follow-up at monthly Youth Services Management Meetings and other leadership sessions.
• Draft, edit, and distribute correspondence, reports, and presentations as needed.
• Serve as a liaison between the Assistant Director and internal/external stakeholders.
• Coordinate monthly meetings with Youth Services administrative staff.

Operational & Program Support

• Collaborate with the Senior Operations Manager to coordinate and support outreach events, community engagement activities, and division-wide initiatives.
• Partner with the Senior Operations Manager to develop and manage a Morale/Welcome Committee, creating initiatives to enhance staff engagement, recognition, and workplace culture.
• Maintain awareness of and propose ideas for building décor, ensuring the space reflects a welcoming and professional environment.
• Assist in researching and identifying grant and sponsorship opportunities to support Youth Services programs.
• Coordinate with Youth Opportunity Centers to process GED/OPT testing vouchers in a timely manner.
• Work with all program managers to ensure timely submission of monthly reports and follow up as needed.
• Partner with the Youth Services Fiscal Team to process and track order requests, ensuring accurate documentation and timely completion. Cross-Department Collaboration
• Work closely with operations managers from other MOED divisions, attending monthly operations meetings to share updates, best practices, and identify opportunities for collaboration.
• Partner with other departments to align outreach, training, and resource-sharing efforts.

Event & Project Management

• Coordinate logistics for divisional events, including location selection, agenda development, scheduling, and follow-up. Support project planning by tracking deadlines, deliverables, and outcomes for key Youth Services initiatives.

Records & Reporting

• Maintain organized files (electronic and physical) for all operational and program-related documents.
• Support the collection and analysis of data for reports, presentations, and grant applications.

Other Duties

• Anticipate operational needs and recommend improvements to processes and workflows.
• Handle sensitive and confidential information with discretion.
• Perform additional tasks aligned with the goa