Technical Sales Support Engineer – Power Systems

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD: 

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! 

Job Summary: 

We are seeking a dynamic and technically proficient professional to join our team as a Technical Sales Support Engineer. 

This individual contributor role combines responsibilities of application engineering, technical sales support, and customer engagement for power generation systems. The ideal candidate will have deep expertise in electrical systems, generator set applications, and a passion for delivering customer-centric solutions. 

What You Will Do: 

Technical Sales & Application Engineering: 

• Provide front-line technical support to dealers and sales teams for packaged generator set products (LV & MV). 

• Lead product sizing, selection, and application engineering for generator systems. 

• Develop technical proposals and respond to RFPs and tenders. 

• Conduct product demonstrations and presentations to customers and consultants. 

• Understand customer requirements and recommend tailored solutions. 

• Respond to dealer inquiries on Electric Power products, from basic to complex. 

• Develop quotations for custom solutions beyond standard offerings. 

• Provide project-specific technical guidance and interface with core engineering teams. 

• Interpret tender specifications and coordinate with engineering to produce submittal documents. 

Customer & Dealer Engagement: 

• Build and maintain strong relationships with dealers, consultants, etc. 

• Act as a liaison between sales, engineering, and product development teams. 

• Provide Pre-Sales technical consultation to dealers and consultants, ensuring alignment with project requirements. 

• Collaborate with sales teams to understand customer needs and propose tailored solutions. 

• Support business development efforts by identifying opportunities and technical differentiators. 

System Design & Integration: 

• Design single-line diagrams, network layouts, and interconnection wiring for generator and switchgear systems. 

• Integrate third party controllers such as DSE, DEIF, ComAp, etc.and develop control systems 

• Support remote monitoring systems using Mo