Director Product Management

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

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With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

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Role Purpose

Develop, direct and maintain IHG’s global Property Management (PMS) technology systems. Direct the evaluation and prioritization of product strategy and business requirements through creation of a product roadmap and documentation of specifications. Execute strategy to move IHG to cloud based PMS and drive meaningful improvements in current on-premise product performance. Work closely with Technology counterparts and external vendors/partners. Lead team to accomplish goals and objectives including direct reports who organize and direct a technical and professional staff as well as large indirect teams who are responsible for implementing the products.

Key Accountabilities

• Direct the vision and strategy for our PMS Product future state based on deep understanding of how the business works and the potential “game changing” new functionality and capabilities IHG will require to compete.
• Work in collaboration with Global Sales & Marketing leaders, Hotel Operations, Technology and Regional contacts to integrate new PMS features into upstream/downstream applications and business plans. 
• Direct the creation of all business requirements which will define the functionality for the new cloud PMS (and the transition off the old PMS) via the approved methodologies
• Work side by side with Global Technology and 3rd party vendors to translate business requirements into system functionality.
• Direct determination of ROI for PMS initiatives and measure results once implemented to ensure business goals are achieved.
• Direct all user-acceptance testing, hotel user testing and beta deployment activities in preparation for full global deployment. Ensure system is stable and deployment techniques are solid before certifying product for production rollout.
• Consult globally with all regions, brands, stakeholders, and regional hotel operators/owners/managers to gather strategic plans and revenue generation opportunities, which help drive business requirements. Direct the segmentation of requirements into discreet project phases where applicable.
• Act as a trusted and credible business partner, empowered to make critical decisions about new PMS functionality and business process changes and then validate with key stakeholder teams. 
• Assist with implementation plans, documentation, training, and best practices for usage of the systems.
• Plan ,organize, control and lead subordinate functions within established budgetary manpower plans; establish goals, performance standards, and operating procedures for assigned functions. Participate in creation of department staffing and capital budgets.
• Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes. Act as an advisor to subordinate managers or staff to help meet established schedules and/or resolve technical or operational problems. 

Key Skills & Experiences

Education –

Bachelor's or Master's Degree(s) in Hotel Management or other similar disciplines or an equivalent combination of education and work related experience.

Experience –

8-10+ years progressive work related experience with demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as 5 to 7 years managing teams and/or significant complex projects.

Technical skills and Knowledge –

• Demonstrated deep knowledge in PMS related systems.
• Demonstrated proficiency in conceptualizing and translating business requirements into specific system functionality.
• Business savvy and mental agility with gift of being able to think strategically and look beyond current paradigms for doing business.
• Demonstrated proficiency in directing the modeling, development, and implementation of holistic business solutions for hotel guests and owners. 
• Demonstrated project management experience in organizing, planning and executin