Program Manager, Operations Support

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - VIRTUAL - US Texas 

Division: Solutions 
Job Posting Title: Program Manager, Operations Support - 116797 
Time Type: Full Time

The Associate I, Operations Support, supports new business implementations and operational continuity across multiple sites. This position operates under the direct guidance of a Senior Team member, with more than 50% of oversight and mentorship provided to ensure success.

The Associate I partners with engineering to develop detailed process flows and layout plans, participates in performance improvement and crisis management support, and attends operational reviews for RFPs and implementation tollgates. Partner in hyper-care support for relocations, application migrations, and new launches, while helping to manage UAT and volume stress testing. This role serves in flexible operational support capacities to maintain continuity during hiring gaps or backfill transitions, and actively engages in DQP sessions and cross-functional planning forums to gain experience and contribute to successful outcomes.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.

 

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field (or equivalent experience).
• Eperience:  0 to 2 years of experience in operations, logistics, or program management.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with process engineering, operational enablement, or system testing preferred.
• Analytical and problem-solving skills, with the ability to translate data into actionable strategies.
• Ability to manage multiple priorities across concurrent projects.
• Familiarity with Lean, Six Sigma, or Kaizen methodologies is a plus.
• Partner with team members to build capability and ensure continuity.

 

OTHER DUTIES

• Willing to work evenings and weekends as needed.
• Performs other duties as assigned.
• Support overall stabilization objectives within the operations support team

 

Computer Skills

• Proficient in Microsoft Office (Excel, Work, and Power Point)
• Demonstrated proficiency in knowledge of applicable WMS systems

Language Skills

• English (reading, writing, verbal)

 

Other

• Strong attention to detail accuracy
• Good organizational and personnel skills
• Good communication skills, written and oral
• Able to work flexible schedules, including nights and weekends, as required by the operation
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced w