Sr. Account Executive, Enterprise

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Account Executive
Remote, United States

Role Overview:
Drive enterprise growth across Genesys' Central Enterprise segment by helping large organizations modernize customer and employee experiences through cloud, AI, and digital engagement solutions. This role owns complex, multimillion-dollar opportunities from initial strategy through close, aligning Genesys Cloud capabilities with the business priorities of Fortune 500 customers and prospects.

You will shape account strategy, build trusted relationships with C-level leaders, and coordinate cross-functional teams to solve high-value customer challenges. Your influence will extend across new logo acquisition, strategic account expansion, partner engagement, and long-term customer value.

Success requires the ability to navigate 6 to 24 month enterprise sales cycles, translate sophisticated technologies such as CCaaS, conversational AI, AI copilots, workforce engagement management, and customer journey analytics into clear business value, and maintain disciplined pipeline and forecast management.

The role provides direct exposure to enterprise transformation initiatives and senior customer leadership while expanding your expertise in AI-powered customer experience technology, strategic selling, and complex account leadership.

Key Responsibilities:

• Own the end-to-end sales strategy for Central Enterprise accounts, driving net new revenue, account expansion, and long-term customer value across complex, multimillion-dollar opportunities
• Develop deep knowledge of each customer's business environment, strategic priorities, and customer experience challenges to position Genesys solutions against measurable business needs
• Build and expand trusted relationships with C-level executives and other senior stakeholders, connecting Genesys Cloud, AI, automation, and customer experience capabilities to enterprise transformation priorities
• Drive pipeline growth through strategic prospecting, territory planning, partner engagement, targeted outreach, and market intelligence, with a strong focus on new logo development
• Lead complex 6 to 24 month sales cycles, coordinating internal specialists, partners, and customer stakeholders to maintain alignment, resolve deal-level challenges, and advance opportunities
• Design strategic account plans that identify opportunities to increase enterprise adoption, expand existing customer relationships, and create sustainable upsell and cross-sell growth
• Communicate compelling business and technology value propositions to prospects, customers, and partners, translating sophisticated solutions into tangible customer and operational outcomes
• Maintain a high-quality sales pipeline, accurately forecast quarterly revenue, and deliver against revenue goals with disciplined opportunity management and MEDDPICC practices

Required Qualifications:

• 8+ years of experience in direct, outside, quota-carrying enterprise software sales, including multimillion-dollar transactions and complex 6 to 24 month sales cycles within Fortune 500 or comparable enterprise accounts
• Demonstrated success selling cloud, SaaS, and AI-based enterprise solutions, with relevant experience in areas such as CX, CCaaS, WEM, customer journey analytics, conversational AI, AI copilots, or CRM
• Proven track record of developing strategic enterprise relationships, including trusted partnerships with C-level executives and other senior decision-makers
• Strong background in building new pipeline through direct prospecting, territory development, partner channels, and strategic account planning
• Demonstrated ability to acquire new logo customers while advocating for existing customers and identifying meaningful upsell and cross-sell opportunities
• Proven experience translating complex technology capabilities into clear business value aligned with customer needs, strategic priorities, and transformation objectives
• Demonstrated success leading cross-functional sales teams through complex enterprise opportunities and aligning diverse stakeholders around a common account strategy
• Confirmed track record of revenue attainment, disciplined pipeline management, and