Issue Remediation Program Governance - Group Manager Fraud Operations US

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Issue Remediation Infrastructure & Governance team was established to design, develop and maintain the foundational structure, tools, and routines that support consistent, effective, and policy-aligned issue management across the Financial Crimes Management. The team ensures that all stages of the issue lifecycle, from identification and intake through remediation and closure are governed by clear expectations, transparent reporting, and drives accountability. 

This role will have the following responsibilities:

• Develop, maintain, and enhance infrastructure tools for managing issue intake, tracking, and lifecycle workflows.
• Build and optimize SharePoint lists, Power Automate, and PowerApps forms to support standardized data entry and intake governance, as well as tools to manage issue governance through the issue lifecycle.
• Develop, and maintain Power BI dashboards to monitor issue metrics, overdue items, remediation status, extension trends, and timeliness.
• Collaborate across business, control, and risk partners to define and maintain governance routines, including pipeline management, monitoring, escalation, and closure forums.
• Support documentation of procedures, SLAs, process flows, and accountability structures aligned to the Issue Management Policy and enterprise expectations.
• Contribute to the issue pre-vetting, tracking, and reporting routines, ensuring accurate and timely data for regulatory and leadership reporting.

 Monday - Friday, Standard Business Hours

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
• Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
• Requires expert process management knowledge and the risk profile for team processes supported
• Leads teams with multiple points of internal and external contact (may include direct contact with Customers)
• May manage over a diverse geographic jurisdiction
• Oversees management of team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area
• Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate
• Involves regular contact with cross-functional teams across TD or external contacts and/or customers

Education & Experience:

• Undergraduate degree required
• 7+ years relevant experience
• Advanced knowledge of the business goals/objectives  being supported and the full suite of policies, programs, processes and systems
• Knowledge of current and emerging competitor and market trends
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Skilled in preparing and  managing budgets  and resource allocation
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
• Knowledge of risk management environment, standards and regulations
• Skilled in mento