Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$85,774.23 - $131,454.21 Annual

Department:

County Chair

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

August 24, 2025

The Opportunity:

Overview

Multnomah County is seeking a Continuous Improvement Manager to promote Multnomah County's commitment to operational excellence and strategic advancement within the office of the Chief Operating Officer (COO). The Continuous Improvement Manager is a member of the County’s new SPARK (Strategic Planning, Performance, Agility, Reinvention and Knowledge) Unit. In the Office of the Chief Operating Officer and under the supervision of the Director of Strategic Initiatives, the SPARK Unit will be the catalyst for countywide transformation, driving strategic focus, continuous improvement and innovative solutions to meet the evolving needs of our communities. Building on the work of the updated mission, vision and values, the unit will develop a countywide strategic plan in partnership with County departments with an emphasis on key performance indicators and a one-county view.

Who we are seeking: 

You're a leader, self-starter, with keen attention to detail, a dedicated work ethic and project management in your DNA. You’re an advocate for equity, diversity and inclusion, and have a desire to prioritize the needs of the most vulnerable in the community. Unflappable, you are able to keep yourself solutions oriented and collaborative in your focus - even when the demands from multiple projects get complex. You’re the person who can communicate challenges into opportunities and influence others to get on board. As a motivated and high energy change agent, you lead with humility, engender trust and value service to others.  

This individual champions process improvement and efficiency across the County, utilizing expertise in process improvement methodologies, such as Lean, TPS and Six Sigma, tailoring the approach to the needs of a given project and the values of Multnomah County. The Continuous Improvement Manager will collaborate with diverse teams in support of the Countywide Strategic Plan, identifying opportunities to streamline processes, reduce waste and optimize service delivery for the community. In partnership with the Evaluation and Research Unit, the role uses data analysis to evaluate progress toward outcomes, assists in turning County strategic goals into actionable metrics and formulating strategies to improve business processes and enhance productivity. 

The responsibilities of this role:  

Continuous Improvement

• One County Operating System Design: Lead a group of SME’s in the design, testing and implementation of the One County Operating System (Strategic Planning system, Work Design system, Improvement system and Leadership Development system).

• Process Improvement Leadership: Lead project teams in the analysis, mapping, and redesign of existing processes, applying Lean, Six Sigma, or other appropriate methodologies to improve efficiency, effectiveness, and quality.

• Data-Driven Analysis: Gather and analyze quantitative and qualitative data to identify root causes of inefficiencies, bottlenecks, and service delivery challenges.

• Stakeholder Engagement: Collaborate effectively with County departments, staff at all levels, and external stakeholders to understand operational needs, facilitate process improvement workshops, and build consensus on approaches and solutions.

• Change Management: Guide teams through the implementation of process changes, providing training, coaching, and project management support to ensure successful adoption and sustainability.

• Knowledge Sharing: Develop and deliver training materials on process improvement methodologies, tools, and best practices to build capacity within the County.

Strategy Support

• Strategic Planning: Support the Chief Strategy Officer, Deputy Chief Operating Of