Team Coach (Temporary Work Assignment 6-12 months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This temporary role is designed for those ready to take the next step in their career, offering hands-on leadership exposure and the chance to contribute to coaching, development, and continuous improvement across Corporate Client Credit.

Role Description:

The Team Captain will:

• Partner with Team Leaders and Risk Partners to provide on-site coaching and development

• Drive customer-first resolutions and support new hire training

• Act as a Subject Matter Expert (SME) and collaborate closely with the GSI team

• Foster a culture of continuous learning and improvement within the Corporate Client space

Minimum Qualifications:

• Corporate Client experience (SME level)
• Strong knowledge of CHC
• Ability to multi-task and manage large volumes of information under tight deadlines
• Skilled in CSP, Credit Query, ROP, and other corporate tools
• Understanding of all functions within Corporate Client
• Excellent verbal/written communication (grammar, word usage, pronunciation, clarity)
• Strong listening & relationship-building skills
• Effective decision-making & problem-solving skills
• Ability to de-escalate calls and provide constructive feedback
• Strong computer/system skills (MS Office, CSP, SPEECHMINER)
• Flexibility in hours/days to maximize support
• Team Leader Endorsement (mandatory)

Additional Details:

• Hours of Operation: Monday–Friday, 8:30 AM – 5:00 PM MST (11:30-8 MST)

• Work Model: Hybrid (3 days office, 2 days WFH)

• Duration: Temporary role (6-12 months)

• Incentive Plan: 3-month average

AXP employees will maintain their current salary and may be eligible for a completion bonus at the end of the temporary work assignment. The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents,